The geography of discussion amidst political polarisation

2021

How to do a receipt well

Connection distance affects how we perceive contrary information

2020

Pretty pointing pointless design

Happy Congratulations and Merry Christmas

You are right

Bitdefender renewal: an annual hinky customer experience

From Darkie to Darlie (but only in English)

Impossible conversations in the age of instant outrage

Composing constructive criticism

thesitewizard: an impressive body of work

2019

Redaction 101

2018

Is Gate H7 the same as Gate 7?

That Google Duplex demo

Top tip for working with a difficult person

Don’t judge: “always on their phones”

Three simple rules for applying logos

2017

Don't marketing-speak to your people

Three ways to manipulate the media

Three obstacles to constructive discourse

Human- vs machine-centric content design

Context (in an alt fact universe) is king

Empathy in electronic communications

From Facebook to direct interactions

Just hiring diversity is not enough

Seeing clearly and mastery

Constructive versions of lying techniques

How to lie in a post-truth world

2016

Asking open questions for deeper richer responses

When strong emotions override communications

Latte and context

Marketing masks mediocrity

Millennials lack social skills

2015

"What an ugly baby"

Sparse info; more weight?

Foot traffic lines

Design museum design fail!

Communicating the basics

Just say "fast"

Creating "foreign" to test UX

Children need less food

Process: roast beef

Infographic fail

Pay attention to build connections

Dell Venue 8 Pro opportunity missed

Apple emojis missing the point

2014

UX designer or programmer?

What I do Wordle 2014

Assumed levels of knowledge (when providing instructions)

Content marketing lessons

Coca Cola "Happy Cycle"

Listening to transform crises and conflict

Hidden true value

Fear Uncertainty Doubt

Respond to covertly aggressive manipulation

McDonalds: our food, your questions

2013

Faulty thinking

CEOs out of touch with reality?

Pricing by volume

Active listening: two ways

Facts vs opinions

Clustering

New social opportunities in online communications

A safe place for challenging conversations

2012

Social tools and intimacy

Surprisingly fun safety ad

Double spaces and double linebreaks

Spotting truth amongst the lies

Don’t be the tool

A means to an end

Stephen Fry on Language

An infographic is...

Social drives evolution from within

Wonky interior why?

Previewing for colour blindness

Creativity and useless feedback

Doubt and advocacy

Good intention; not-quite-there execution

Traffic lights: modern-look usability fail

Advertising facts vs emotion; then and now

What colours say about your business

New resource: Audiences with Different Levels of Knowledge

Your tagline, meet unintended context

What is this ad selling?

Starting conversations

Understanding your audience

The foundation of authentic communications

The fox and his credit cards

If we could hear ourselves

The Bios Urn

Defining “Structure”, “Processes” and “Systems”

Breaking down barriers by getting people together

Your Singapore Get Lost

When is 4G not 4G?

Texting makes you stupid

National minimum wage - a photo is worth...

2011

The perversion of words

People are not fully themselves online

Too many words

Missing the point

I know no one reads anything...

Pushing the limit of clarity

Six internationalisation tips

What does a typeface say?

Bad handwriting at Kastrup

Changi Arrival and Departure

Dove integrity fail

Asking for a cynical response

Creepy bank promotion

A case of say but not quite do?

A clear, compelling and engaging vision

Mercure email user-centric communications fail

The junk-food-ification of media and knowledge

Social media the old way

Context in communications

2010

Thoughts on aural signage

Reflections on travelling: The simple pleasure of pure human interaction

Jordan Business magazine - interesting imagery

Blink packaging design – cigarettes?

Empathy vs second-guessing

Boo to perception management

Cynicism inevitable

Water-filled dry riser

Tailor communications to different knowledge levels

Cool Lego ad

Facebook – strike one!

Mass media and Internet advertising

Do you worry about odour?

Insecticide packaging graphics

Comic Sans is not a business typeface

Free idea for conference organisers

If you don’t need it…

Elevator access infographics

AIA tagline ambiguity

Japanese movie poster

Inappropriate cultural borrowings

Only the locals know

2009

Four university websites, two different experiences

Language mastery and innovation

Deliberate or unwise image choice?

Sensitivity to subtleties

Jumbo elephant landing

Death by Information Overload

Nice use of Flash

“Where style unravels”

Another meaningless message

Look-down vs look-up consumers

Shallow commoditisation of “meaning”

Breakable glass

The invisible man

There is always a different way

Branding challenges in a globalised world

Choice paralysis and decision facilitation

Tax office thank you

Incongruity at ad:tech Singapore exhibition

Transmitter and receiver orientations in communications

Heineken’s innovation – no change!

Why all corporate PR droids should be shot

Silence is golden is innovation

Fire hydrants – iconography

The limitation of words

How many?

Naughty twitterings

Printed matter format for the age of rapid change

I’ll eat anything

Equal opportunity – but some are more equal

TV and Internet use are complementary

2008

Fostering tiles

The ultimate in expectations management

Circular spectrums

Visual thinking and napkins

Valuing ideas vs “real work”

Sandwich fail

Summaries are products

What does this sign mean?

Censorship disrupts communications

Construction barrier in denial

Rusted brand

A nice touch of whimsy

Two restaurant sites

Overly clever typography misses the point

The embarassment of context un-aware design

A different kind of car ad

Sticky

Do the test

'Bridget Riley' PowerBook

Blogging and transparency

A worthwhile twist on advertising

Financial Review ads

Keeping fast food vendors honest

Freedom Escapes revisited

Death does not deter telemarketers

Evaluating communication effectiveness

Website barriers to effective communications

Information architecture for products

Website information architecture pitfalls

AutoCAD packaging

The Hub

We will be heard

"New Look"

Seminar: Business Blogging

The problem with short messages

Confusing list

Advertising tags on train handrails

Professional signage

Stupid street signage

I am an accidental "web identity"

Cats’ teeth – teaching facts vs thinking skills

Soap? Or muesli bars?

McDonalds website – experience over usefulness

Authenticity - a real example and the doggie doo analogy

How not to do a first impression (or When technology gets in the way)

Mis-informative graphs

When aesthetics come before usability

Use full dates; don’t make me guess

Software registration keys – design for usability

2007

When pictures will do

Great business names

Uncomfortable photo

New CityRail posters

Educate or sell?

It contains what?!!

Brand transition in action

Make my logo bigger!

Is that a promise or a threat?

Graphic design for the real world

Packed in box

Talc in rice? WTF

An exemplary phone recording

Unintended confusion

No peri-peri on premises…

We must have a badge!

Titi and Silly

Meow Mix event marketing

Fear still driving

Context

What do you notice?

Unexpected is memorable

Sophistication is…

The Kmart smell

Powerpoint bad for brains

Bad signage - illegible font

Bad signage - hide crucial info

2006

Everyone just wants to be heard

Never argue with an idiot

Clear on copyright

Missing the tone of emails

Packaging integrity

2005

Great cards

Design effective signs and posters

Choosing fonts for effective communications

Logo design pitfalls

Writing effective emails

Branding ABC

Using colour in business communications

Hello hello?

Feel-me advertising

Instant judgements

Out in the cold

How big are you?