Dr. W. Edwards Deming, the originator of TQM (Total Quality Management), put forth 14 points of organisation behaviour change towards better performance.

Stilgherrian's post on being real on the web brought to mind Deming's eighth point: Drive out fear.

Point 8: Fear is a barrier to improvement so drive out fear by encouraging effective two-way communication and other mechanisms that will enable everybody to be part of change, and to belong to it.

In this age of easy access to information, why is openness and transparency still scary? Society and businesses are by and large still scaffolded in fear-driven rituals and blinkers. Some examples:

I’m sure you can think of many more examples.

Perhaps it is time to scare more people…