Contemplating the following broad questions is a useful way when we start to unravel and unpack a complex "wicked" problem.
WHAT
- What is going on?
- What outcomes do I/others want?
- What are alternative perspectives?
WHO
- Who is involved and affected?
- Where do I/others stand?
- What are the internal/external obstacles?
WHERE
- Where could we head from here?
- What are the priorities/nice-to-haves?
- What are the safe and scary paths?
HOW
- How do we get there?
- Who will action the plan?
- What are the available resources?
WHEN
- When is success achieved?
- How is the plan working out?
- What do we need to change?
