Strong emotions can get in the way of constructive dialogue and communication. They can be triggered in either party in the dialogue. And they can spread - each party can pick up the other’s strong emotions.

Strong emotions interrupt our ability to think rationally. They trigger our flight or fight response; we become defensive or aggressive.

Strong emotions suspend our empathy, and thus interfere with our ability to listen. Communications is extremely challenging or nigh possible in this state.

Strong emotions can be:

What to do:

Communication fails are often only temporary. With the right intention and work, we can usually overcome this. Overcoming communication obstacles can bring us closer, build trust and foster mutual respect.

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