BA(Design), PGCert(BusOpsMgmt), M(Counsel)

Profile photo of Zern Liew
I help working professionals transform challenges into practical actions and innovative outcomes; by collaboratively working through problems, identifying strengths, generating ideas, and creating change in themselves, their projects, and their organisations.

I have close to 30 years’ experience across enterprise IT, technical/business communications, process improvement, multidisciplinary design, and counselling.

I use cross-disciplinary human-centred problem-solving techniques from design, counselling, and management.

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I have worked on diverse projects for clients large and small across Australia and internationally. I engage effectively with people across specialisations, organisational hierarchies, and cultures.

My interdisciplinary PhD explores how a hybrid framework of Design Thinking and Pluralistic Counselling affect problem-solving in individuals.

I hold a Master in Counselling, a Postgraduate Certificate in Business Operations Management, and a Bachelor of Arts in Design. I teach at the University of Notre Dame Australia and deliver professional development webinars on eiseeducation.com. I am also a qualified adult educator, author, long-term blogger, and crisis/suicide intervenor.

I am interested in understanding people, untangling complexity, designing to maximise humanity, and responding to complex challenges by fostering creative confidence, self-efficacy, and resilience in working professionals.