Our beleaguered City Rail is mired in negativity, what with constant delays, trackworks, old trains and other problems. So what do commuters actually experience when waiting on a platform for a late train? A constant barrage of recorded apologies!

Who in their right minds thought this one up? Heaping more negativity on top of negativity does not positivity make! How about these ideas for a change?

I am not pretending these are solutions to the core challenges City Rail faces. But they will surely go a long way towards establishing more positive and real connections with commuters.