… genuinely and respectfully integrating the PEOPLE element as part of the system. Technology + Processes + People.
This is not a cursory gesture, feel good, pats on the head thing. This is dead serious because it will cost you big bucks.
If you don't integrate the human element from day one (ie TALK to and WORK with the "little" people on the floor), you will pay with "change management" later (and piss a lot more of your people off in the process).
