Thank you note for VHS player makes thousands cry

A man sold a VCR online and received this thank-you letter from the buyer. When he shared this letter online, people began sharing their own experiences of happiness and kindness.

Isn't it great how a simple business transaction can be so human. Who knew (rhetorical question)!

Every transaction our business conducts, no matter how mundane, has the potential to make a powerful difference to our customers’ lives.

From this BBC News article.