There are three broad types of people in organisations: the shining stars, the squeaky troublemakers, and the silent wheels. The shining stars get the accolades and the star treatment. The troublemakers get the attention from HR. And the silent wheels… well they just get on with it. They solve problems on their feet, salve irate clients, work around dumb management directives, and generally keep their organisation running. Here’s to the silent wheels, without whom civilisation is not possible!