Posts in category: communications

Empathy in electronic communications

Empathy in electronic communications

Empathy and connection works in electronic communications too. It just takes us a bit of time to adapt. I really do believe that the more we spend time on these communication channels, the more we will adapt our inherent empathy and connection abilities to them....
When strong emotions override communications

When strong emotions override communications

Strong emotions can get in the way of constructive dialogue and communication. They can be triggered in either party in the dialogue. And they can spread – each party can pick up the other’s strong emotions. Strong emotions interrupt our ability to think...
The foundation of authentic communications

The foundation of authentic communications

Source: Barbara, CC BY 2.0, via Flickr Authenticity cuts through spin Authentic communications is essential for business success today. It removes the facade of unimpeachable and fake perfection, and allows us to see each other as humans once more. Authenticity is the...
Crap… what?

Crap… what?

This made me do a double take at the supermarket. Crap choice of typeface I reckon!
Tailor communications to different knowledge levels

Tailor communications to different knowledge levels

A business seldom has just a single audience group to communicate with. Tailoring the amount and type of information to each audience group, based on the level of knowledge that they already have about your field and your business, can maximise your communications...

Website barriers to effective communications

Good communications can be hampered by bad web design practices. Illegible type: There is still this dumb trend of making websites with teeny tiny light gray text. Why? Do you actually want customers to read what is there? Type is there to impart information – it is...
Choosing fonts for effective communications

Choosing fonts for effective communications

Fonts communicate beyond the message Fonts (or typefaces) are the not-quite-consciously-visible elements that carry the bulk of the content of our communications. We don’t give them much thought beyond the often cursory “which one looks nice to me”...
Using colour in business communications

Using colour in business communications

Colour in business communications The use of colour in business communications – on logos, signage, printed documents and websites – fulfils three broad roles: Enable effective communications; including meeting any regulatory compliance requirements. Implement and...