What value can I create for you?
How can I make things easier?
How can I help you win?


Approach to Business

  • Service-oriented
  • Discrete
  • Ethical
  • Do the right thing even when no one knows
  • Generous with ideas and knowledge
  • Supportive

“Zern is an excellent communicator, natural consultant and a great analyst-designer. He juggles multiple tasks with ease and manages vendors and suppliers with finesse – once Zern takes on a task you can completely rely on him to get it done – well.”

Martin Apte

Software Project Consultant and Change Agent, TID

What if…?
What are the alternatives?
How can we best leverage your strengths?


Approach to Design

  • Well-tempered ego
  • Able to engage with wide range of personalities
  • Use a structured Design Thinking process
  • Facilitate collaborative design
  • Foster creativity in others
  • Balance rational and emotional aspects

“Zern solves complex problems with a unique blend of design thinking and strategic nous. I have worked with Zern on a variety of projects over several years and am forever dazzled by his speed of insight, creative thinking and the vast array of design and development tools he brings to the table.”


Justin McMurray

Entrepreneur/Founder, Vocatr

What is the situation like for you now?
How could it be made better?
What would you change?


Approach to People

  • Respectful
  • Inclusive
  • Empathetic
  • Encouraging
  • Build on strengths
  • Empower self reliance

“I really love working with you because you talk to the little people!”

Sandra Corban

Chartered Accountants Program Assessments Team Leader, Institute of Chartered Accountants in Australia

What is working well now?
What will meet your needs now?
How will it continue to work in the future?


Approach to Technology

  • Technology must serve a business function
  • Pragmatic real-world practicality
  • Usability is king
  • Human factors matter
  • Platform-agnostic
  • Build your independence through knowledge

“[Zern’s] work is of a consistently high-quality and he has always delivered on time and on budget. Most importantly, he is very trustworthy, ethical, professional and fun to work with!”

Bettina Cutler

Corporate Affairs Project Manager – Olympics, Australian Open, IBM Australia