Approach to Business Practice

How can I make it easier for you?
How can I help you win?

Service-oriented
Confidential
Ethical
Do the right thing even when no one knows
Generous with ideas and knowledge
Supportive

“Zern is an excellent communicator, natural consultant and a great analyst-designer. He juggles multiple tasks with ease and manages vendors and suppliers with finesse – once Zern takes on a task you can completely rely on him to get it done – well.” — Martin Apte, Software Project Consultant and Change Agent, TID.

Approach to Design

What if…?
What are the alternatives?

Ego-free
Must provide value to the business
Use the structured Design Thinking process
Facilitate collaborative design
Foster creativity in others
Balance rational and emotional aspects

“Zern solves complex problems with a unique blend of design thinking and strategic nous. I have worked with Zern on a variety of projects over several years and am forever dazzled by his speed of insight, creative thinking and the vast array of design and development tools he brings to the table.” — Justin McMurray, Entrepreneur/Founder of Vocatr.

Approach to People

What is it like for you now?
How could it be better?

Respectful
Inclusive
Empathetic
Encouraging
Build on strengths
Empower self reliance

“I really love working with you because you talk to the little people!” — Sandra Corban, Chartered Accountants Program Assessments Team Leader, Institute of Chartered Accountants in Australia.

Approach to Technology

What will work for you now?
How will it continue to work?

Must serve a business function
Pragmatic real-world practicality
Usability is king
Human factors matter
Platform-agnostic
Build independence

“[Zern’s] work is of a consistently high-quality and he has always delivered on time and on budget. Most importantly, he is very trustworthy, ethical, professional and fun to work with!” — Bettina Cutler, Corporate Affairs Project Manager – Olympics, Australian Open, IBM Australia.