eicolab: design thinking for business innovation

Services Jump to Testimonials

Multidisciplinary Design Services

CLARIFY

Problem clarification

Understand user and business needs

User journey mapping (though printed material or spaces)

Design review

MANIFEST

Design direction (printed material, web pages, publications, signage, exhibitions)

Proof-of-concept mockups

Information design (how information is presented on screen, on paper, within a publication or a space)

COMMUNICATE

Design briefs

Communication strategies

Application Development Services

CLARIFY

Problem clarification

Understand user and business needs

User journey mapping (through an application or information system)

Usability / user interface review

Information design / architecture review

MANIFEST

User interface architecture (user experience)

Information design (how information is presented)

Information architecture and taxonomy (how information is organised)

COMMUNICATE

Design briefs

Functional specifications

User & business requirements

Wireframes

“Paper” prototypes

User engagement strategies

User guides, manuals, online help

Business Innovation Services

CLARIFY

Problem/opportunity clarification

Understand user and stakeholder needs

Value proposition definition

MANIFEST

Proposal development

Business concept development

Process improvement and development

COMMUNICATE

Written and illustrated proposals

Process improvement plans

Policy and operations documentation

Add any of the following services to the above for even better value and convenience.

Add-on Services

Brainstorming and co-design group sessions (What if?)

Problem clarification/opportunity discovery group sessions (What are we trying to achieve? What is possible?)

Content creation and management (copywriting, content transformation, internal databases)

Project / product branding

Vision statements, taglines, value proposition statements

Infographics, diagrams and technical illustrations

Communications collateral (website, printed material including books, exhibitions)

Testimonials

“Zern solves complex problems with a unique blend of design thinking and strategic nous. I have worked with Zern on a variety of projects over several years and am forever dazzled by his speed of insight, creative thinking and the vast array of design and development tools he brings to the table.”
– Justin McMurray, Entrepreneur/Founder of Vocatr.

“Zern is pure creative genius.”
Mia Jane, Internet Marketing Disciplinarian Social Media Bon Vivant.

“Zern is an all around designer, not just of things, ideas, and concepts, but of a life of invention itself. His participation in my projects made the impossible, possible. … Zern has contributed uniquely inventive ideas and insights, organizing principles, sage criticism, and powerful solutions, all with an optimistic “can-do” attitude that makes him a perfect partner and team player.”
Robert Jacobson PhD, Bluefire Innovation Management & Experience Design, Tucson, Arizona.

“[Zern’s] work is of a consistently high-quality and he has always delivered on time and on budget. Most importantly, he is very trustworthy, ethical, professional and fun to work with!”
Bettina Cutler, Corporate Affairs Project Manager – OIympics, Australian Open, IBM ustralia.

“Zern is an excellent communicator, natural consultant and a great analyst-designer. He juggles multiple tasks with ease and manages vendors and suppliers with finesse – once Zern takes on a task you can completely rely on him to get it done – well.”
Martin Apte, Software Project Consultant and Change Agent, TID.

“Zern is hugely generous with his time and expertise, surely the mark of a true thought leader. Whenever I get into conversation with someone on the topic of innovation and new ways of working, you can bet that Zern’s name pops up!”
Robert Gerrish, Director and Founder, Flying Solo.

“I really LOVE working with you because you talk to the little people!”
– Sandra Corban, Chartered Accountants Program Assessments Team Leader.

Collaboration opportunity with
a Developer, Consultant or Designer…

Do you want to take your service offering to the next level?
Do you wish you could spend more time doing what you want to do?
Are you looking for the benefits of a work partner; without actually getting a partner or employee?

I am looking for like-minded, switched-on people in Perth, Western Australia, to work with. Find out more…