Improve User Experience

ENTERPRISE APPLICATIONS
TOUCH & MOBILE APPS
PROCESSES & SERVICES

People use software. So let’s design software that works for people! A good user experience enables software to be useful without getting in the way, so users can get on with what they need to do.

  • Discover user needs.
  • Compile user stories.
  • Facilitate co-design charrettes.
  • Create wireframes and prototypes.
  • Map user journeys.
  • Elicit user validation.
  • Recommend best-practices.
  • Prepare for subsequent work and change management.

User experience can also add game-changing value to business processes and services.

Trackrecord: improving User Experience.

Woodside EnergySingtelNanyang Technological UniversityMicrosoftIBMZemisphereMemolifeMLCMerck Sharp DohmeTHELMAOpera AustaliaLawpointSydney 2000 Olympic GamesGreenpeaceCitibankEpsonFairfaxNational Gallery of Australia

Improve Business Excellence

PEOPLE ENGAGEMENT
CONCEPT DEVELOPMENT
PROCESS IMPROVEMENT

To pursue excellence is to strive for sustainable success. Business excellence comes from people engagement, process improvement and innovative concept development.

  • Identify stakeholder desires.
  • Crystallise essential functions/requirements.
  • Facilitate ideas generation.
  • Guide solution/option evaluation.
  • Gather stakeholder feedback.
  • Deliver designs, diagrams and frameworks.
  • Prepare for subsequent research, exploration and implementation.

Design thinking can deliver new insights for strategic planning and innovation in business process improvement.

Trackrecord: improving Business Excellence.

Institute of Chartered Accountants in AustraliaEksploria SwedenSingtel Singapore Formula 1IBMSmart CRCSingtel MioTVAMPHitachi Data SystemsSunnyfieldInnofutureBrand BranchingNSW Department of State and Regional DevelopmentChannel 7Foster's GroupWestpacFenderAtelier Tomorrow ABAustralian Chamber OrchestraAustralian Institute of Company Directors

Improve Technical Communications

DIAGRAMS
INFOGRAPHICS
TECHNICAL ILLUSTRATIONS

Clear communications is indispensable to collaboration, marketing and learning; especially when subject matter is highly conceptual, abstract or technical.

  • Clarify communication intents.
  • Identify target audiences.
  • Engage with subject matter experts.
  • Structure and organise information.
  • Explain and illustrate concepts.
  • Create ready-to-use material or frameworks for further work.

Trackrecord: improving Technical Communications.

Purestorage  Allied Control  World Maritime CenterExpo 2015 MilanoDepartment of Finance and AdministrationNews LimitedAthens 2004 Olympic GamesAtelier Tomorrow AB