Works with people, helps them get their work done, and not get in the way.
Makes sense to the people using it.
Lets the people using it have control over it.
Minimises variations – does not force a re-invention of the wheel every time. (Ensures output consistency and quality.)
Open to tweaking, changes and suggestions from the people using it.
Gives people a sense of achievement and accomplishment.
Echoes, reinforces and reflects the values of the business.
Anticipates and accommodates foreseeable error conditions, with appropriate clear contingency actions.
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