I am a creative problem solver.

I use my T-shaped* blend of expertise and skills to grow ideas into practical solutions, kick-start projects with clear purpose, and help projects stay on-vision and embrace change.

I have almost 20 years of deep expertise and experience in multidisciplinary design, web/mobile/portal/touch application development, and business innovation.

I have qualifications in Industrial Design (undergraduate) and Business Operations Management (postgraduate). I have also undertaken studies in Science, Architecture and Counselling Skills.

Clarity, collaboration, ideas and communications.

I leverage my cross-functional skills to distil clarity from complexity, to bridge silos between business stakeholders, users and domain experts. I enable ideation, facilitate understanding across different media, and enable effective decision making. I can work comfortably in Mandarin, I know some Bahasa, and have a beginner’s handhold on Arabic.

My work delivers a range of outcomes including strategies, proposals, specifications and requirements, solution architectures, design and development briefs, design directions, business process improvements, communications strategies and web/mobile/portal/touch applications.

I have created value for many great clients in different countries.

Including: AMP, Australian Chamber Orchestra, Australian Institute of Company Directors, Australian Major Performing Arts Group, Citibank Seoul, Commonwealth Department of Finance and Administration, Fender Australia, IBM Australia, Institute of Chartered Accountants in Australia, Merck Sharpe & Dohme, Microsoft Singapore, MLC, National Gallery of Australia, News Limited, Opera Australia, SingTel, and the Sydney 2000 Olympic Games.

I take a long-term, big-picture, and ethical approach to my work.

I care about using human-centric design, technology and business innovation to make a real difference to how people work, learn, and live; to be the best of who they are here to be. I also give a portion of my time to community projects. In doing so, I hope to make the world a better place.

See a selection of my work: http://eicolab.com.au/work/

I have an on-going interest in the confluence of creativity, humanity, business and self-actualisation. Read my blog:
http://eicolab.com.au/blog/

My first book is Cubicle Commando: Intrapreneurs, Innovation and Corporate Realities (ISBN 0-9775519-0-3) More info at: http://eicolab.com.au/shop/cc08/

Zern Liew
February 2011, Perth, Western Australia.

* Recruit T-Shaped People: Regardless of [your innovation goals], you get good insights by having an observant and empathetic view of the world. … We look for people who are so inquisitive about the world that they’re willing to try to do what you do. … They have a principal skill that describes the vertical leg of the T … But they are so empathetic that they can branch out into other skills … explore insights from many different perspectives and recognize patterns of behavior that point to a universal human need … that yield ideas. — Tim Brown, IDEO CEO and President, in Strategy by Design, Fast Company, 1 June 2005.