eicolab: design thinking for business innovation

How I work with my clients:

Obviously, the process and deliverables specific to you may vary depending on your needs and the complexity of your project.

Phase

Big picture facts

Possibilities

Plan

Execution

Questions

Who are you?

What are the facts?

What are the issues?

What do you believe you want to happen? And how?

What could happen?

What could be different?

What could be more effective?

What will or won’t work?

What are the pros and cons of each solution?

What feels right to you?

What excites you?

Does the solution continue to feel right?

Does it still fit the big picture?

Is everything still aligned with your values?

Activities

Conversations – with you, your people, customers and suppliers.

Gain and collate insights to the nature of your business and your needs.

Identify general patterns.

Explore your challenge in detail.

Brainstorm possible solutions.

Explore different design solutions.

Evaluate and choose the solution.

Talk to stakeholders to confirm assumptions and get buy-in.

Talk to suppliers to confirm feasibility.

Plan the details of the execution.

Do the production work; such as making graphics, laying out documents, programming, and organising suppliers.

Deliverables

A high-level project plan.

A fixed quote if possible; otherwise an indicative cost.

Brainstorming session and outcomes.

Possible ideas and solutions.

Possible design or look-and-feel directions.

A brief for a third-party supplier like an advertising agency.

A business requirements document to develop a new workflow process.

A specifications document for developing a website or web application.

An agreed design or look-and-feel direction.

A clear vision statement.

A new business process with its attendant documentation and the software tools.

A logo and branding collateral.

A website.