How I work with my clients:
Obviously, the process and deliverables specific to you may vary depending on your needs and the complexity of your project.
Phase |
Big picture facts |
Possibilities |
Plan |
Execution |
Questions |
Who are you? What are the facts? What are the issues? What do you believe you want to happen? And how? |
What could happen? What could be different? What could be more effective? |
What will or won’t work? What are the pros and cons of each solution? What feels right to you? What excites you? |
Does the solution continue to feel right? Does it still fit the big picture? Is everything still aligned with your values? |
Activities |
Conversations – with you, your people, customers and suppliers. Gain and collate insights to the nature of your business and your needs. Identify general patterns. |
Explore your challenge in detail. Brainstorm possible solutions. Explore different design solutions. |
Evaluate and choose the solution. Talk to stakeholders to confirm assumptions and get buy-in. Talk to suppliers to confirm feasibility. Plan the details of the execution. |
Do the production work; such as making graphics, laying out documents, programming, and organising suppliers. |
Deliverables |
A high-level project plan. A fixed quote if possible; otherwise an indicative cost. |
Brainstorming session and outcomes. Possible ideas and solutions. Possible design or look-and-feel directions. |
A brief for a third-party supplier like an advertising agency. A business requirements document to develop a new workflow process. A specifications document for developing a website or web application. An agreed design or look-and-feel direction. |
A clear vision statement. A new business process with its attendant documentation and the software tools. A logo and branding collateral. A website. |