This document sets out the terms of engaging with us for Problem-solving Facilitation sessions as well as our duty of care to you and the wider community.
See the end of this document for instructions on how to accept these terms and provide your consent so we can begin work.
Please also read our Privacy Policy.
We maintain an accepting, inclusive, and safe stance with all of our clients.
You are the expert of your life, your project, your business, and your organisation. You will bring that lived/field expertise and knowledge, as well as the problem you are facing. We will bring the facilitation, counselling, analysis, ideation, and visualisation methods and tools to work on your problem.
We work collaboratively on your problem, as equals, with mutual respect and consideration. We are not treating, healing, or fixing you.
When attending our Zoom sessions, it is your responsibility to ensure that you are in a safe and private location, free from distractions and any potential of being overheard. You will be the only party present at your end of each session. One of our consultants will be the only party present at our end of each session, and will be in a private location.
It is your responsibility to ensure that any information you bring to sessions are accurate and correct.
We do not provide advice; including but not limited to financial, legal, engineering, construction, clinical, or medical advice. We do not diagnose clinical or psychological disorders or illnesses.
You are solely responsible for all the decisions you make regarding your life, your project, your business, and your organisation. You agree that you alone will take on all benefits and liabilities from your decisions.
There is no set number of sessions. You can decide when your last session will be.
An invoice will be issued at the end of each session. Full payment is expected within three (3) calendar days.
Currently, we accept payments via direct bank transfers and PayPal (credit or debit cards, PayPal, or PayPal Credit.) Note: Depending on your country of residence, you may need to sign up to a PayPal account to pay via PayPal and debit/credit cards.
You are responsible for meeting any fees leveraged by PayPal, your credit card, or your bank, including currency conversion fees if applicable, at your end of each transaction.
Our fee for calendar year 2022 is $175 AUD ex GST for each 60-minute session. We may update our fee every calendar year without notice.
If we mutually agree to extend a session beyond the usual 60 minutes, the additional fee payable will be the prorated amount of the 60-minute session fee.
Any additional work beyond the sessions, such as preparing documents and diagrams, will incur additional fees. A quotation will be provided for such work.
Non-payment can result in the postponement or cancellation of your subsequent session and may result in us taking further action.
If you need to cancel or postpone a session, please let us know as soon as possible. There is no cancellation fee. Repeated cancellations and postponements, especially last-minute cancellations and postponements, may result in us letting you go as a client. (It may, however, be useful to you to explore your motivations for avoiding sessions booked with us.)
Session fees are non-refundable. The work we do for you in exchange for payment is in each 60-minute session we spend with you. Our session fee does not include any other services or deliverables outside of each 60-minute session.
If you miss a session without first informing us to cancel, we will call and email you to follow up, just to make sure that you are OK.
We lay no claims to your business intellectual property. You lay no claims to the methods and tools we bring to the sessions.
You may use any ideas that arise in our sessions as you see fit and without restrictions from us, provided that you assume all responsibilities for checking if these ideas are protected by patents or otherwise owned by another party. You agree that you alone will take on all benefits and liabilities from your use of any ideas that arise in our sessions.
All discussions are confidential. Our consultant will take notes as memory aids during your sessions. Your sessions are not video or audio recorded. You may take notes if you wish (clients normally don't). You agree not to video or audio record any sessions.
Our notes are stored offline on encrypted drives. In rare circumstances, a court may subpoena your notes. We will comply with all such lawful requests. We will not release your notes to any other parties.
We require the following information from you:
- Your name
- Your address
- Your phone number
- Your email address
If you believe the discussion of your problem is likely to trigger strong/severe distress in you, please provide an emergency contact person:
- Their name
- Relationship to you
- Their phone number
- Their email address
Providing contact details of an emergency contact person is optional. If you choose not to provide this information, and an emergency situation arises, we will contact your local 000 service.
If we do contact your emergency contact or your local 000 services, we will endeavour to provide them with only the minimum information necessary to render assistance to you.
If we have reasonable concerns that your personal safety is at imminently risk, or that your actions may put others at imminent risk, we will report this to your local 000 service. We will also contact your emergency contact person if you have provided this information.
It is your responsibility to notify us of any changes to your emergency contact person's details as well as your own contact details.
Our engagement is considered finished when (a) you notify us by email that you wish to discontinue or take an extended break from sessions, (b) you miss an appointment, do not respond to our follow-up email, and we do not hear from you for 90 calendar days, (c) we decide together that you no longer need further sessions. At such a time, we will consider your consent and agreement to these terms withdrawn. If you return for future sessions, a new consent agreement will have to be provided to us.
Provide your consent and acceptance of the terms above.
Step 1: Complete the fields below.
Step 2: Print this page, select Save as PDF. This will create a PDF file on your computer.
Step 3: Create an email to us and attach the PDF created in Step 2 on your computer.
This form is designed to be filled-in on screen and printed. The data is not sent or stored anywhere. Having trouble? Contact Us.
