Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Fixing the bus while driving it

Fixing the bus while driving it

There is process design, and there is process operations. The two cannot be executed concurrently without significant cost to the organisation. You cannot fix a bus while driving it. An organisation that is simultaneously designing and running its operations will...

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Posts about models and frameworks:

Re-thinking Cheap Fast Good

As I was writing the post Thinking differently about profit sharing, I am reminded of the Cheap Fast Good trinity where you can only choose two of the three. Cheap and Fast – the quality will probably be wanting. Fast and Good – and it’ll cost you. Cheap and Good –...

Human factors underpin everything we do

In an IDEO interview with InnoFuture Tom Kelley spoke of three factors for innovation: human factors, technology factors, and business (economic) factors. With all of these being of equal importance. And where human factors is the one area with the most opportunities...

T-shaped people and Building Information Modelling

Interesting points in this Design Intelligence article about the need for T-shaped deep generalists in architectural practice. I think these are equally applicable to any business that works on complex projects that cross multiple technical disciplines. Oh wait,...

A simple model for value-adding

We start with simple things that essentially perform one primary function… We can then combine functions to create multifunctional things… Add enrichments that take each thing to the next level of usefulness… And dovetail some human “soft” services… Imbue with...

Hire designers to design or think?

Designers often complain about never being involved in the process early enough. We get brought in at when a project is at a we-need-to-create-visuals stage, and then we start asking the big fundamental questions. Questions that have impact on the strategy, goals and...

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Posts of checklists:

Design process

This is a nicely written and illustrated post showing the design process steps a web designer takes from conception through to delivery.

Singapore cinema patrons showing symptoms of a hyper-stimulated society?

I have noticed, with great annoyance, that many cinema and theatre patrons in Singapore do two very annoying and anti-social things. They talk – incessantly. And they text on their mobiles – frequently. Is this inability to sit quietly, to appreciate a reflective deep...

Interesting tools and tips from the Ten Faces of Innovation

Here’re some tips that caught my attention while reading The Ten Faces of Innovation – Strategies for heightening creativity by Tom Ford with Jonathan Littman, ISBN978-1-84668-031-1. When fact finding, don’t ask people to generalise or stereotype a situation. They...


Outliers: The story of success by Malcolm Gladwell, ISBN 978-0-141-03624-3. Another interesting read from Malcolm Gladwell. Full of statistical patterns, facts and insights from a variety of fields from hockey to air crash investigation. It takes 10,000 hours of doing...

Five gamification techniques for business

Engagement, productivity and quality When designing an enterprise application or business process, incorporating simple gamification techniques can encourage participation, increase productivity, and improve quality. Gamification borrows engagement techniques from the...

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