Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Top tip for working with a difficult person

Top tip for working with a difficult person

In collaborative, cross-disciplinary, and cross-functional design projects, encountering the difficult person is inevitable. In the opening interactions with a difficult person, a lot of their behaviours (hostility, obstructiveness, complaining, blaming, general...

See the full blog.

Posts about models and frameworks:

Manifesting UX

The user experience (of a product or service) manifests through three aspects: the user interface (UI), the information architecture (IA) and the presentation design (PD). UX User Experience UI User Interface IA Information Architecture PD Presentation Design Means...

Don’t be the tool

Your business is a tool, to help you further your cause and enable your life. In trying to be more “business-like” we lose our authenticity as individuals. We start to talk like the tool. We relate to other people as a tool. We become the tool; just like many others...

Mittelstand: sensible sustainable

The Bavarian mittelstand philosophy seems to be thriving in spite of the doom and gloom of the greater global economy. Is this a case of the sensible and sustainable “tortoise” winning in the longer term against the attention-deficit and easily fad-distracted hare?...

What Samsung could learn from Apple

And no, it is not product design. What Samsung could learn from Apple is their level of obsessive preening that makes Apple’s marketing material present so perfectly coiffed. Apple’s website, brochures, posters and stores clearly showcase their offerings as premium,...

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Posts of checklists:

Resistance to knowledge, thinking and change

In the absence of insufficient knowledge, we build simplistic and incomplete models of the world around us. And over time these become immutable truths. Society has role-specialised to the point where we have successfully outsourced our knowledge creation to...

Is culture change a fallacy?

Is the fundamental idea behind culture change flawed? Apparently two thirds of change management programmes fail. The broad steps of any change management programme are: Change people’s perception of the need for change. We now need to be more creative because our...

Passion and attraction

Beware the people your passion attracts! When I first read what Hugh MacLeod wrote in his book Ignore Everybody and 39 Other Keys to Creativity, it struck a deep deep chord: “…as soon as they get a foothold inside the inner circle, you soon realise they never really...

Business process design primer

Business processes save time and increase quality Much of business operations is repetitive and should be executable without undue stress or mistakes. A beautiful business process can help take the fire-fighting out of daily work and manage foreseeable emergencies. It...

Clarity in Design Thinking and Agile

Shared clarity is a critical part of any problem solving process. Only when all the stakeholders see the (same) forest can we move on in sync to create the appropriate deliverables. Strategic design processes understanding, knowledge, and ideas to arrive at a point of...

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