Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

The context gap in UX design

The context gap in UX design

A friend’s recent woes when changing from an ADSL to fibre internet connection with the same ISP highlighted this classic UX design fail: the context gap between the service provider and the service consumer. And also the siloing gaps between related processes within...

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Posts about models and frameworks:

Designing for happiness

The following four factors for happiness may be useful as the basis for designing user experiences (processes, services, and user interfaces.) Material in quotes were from SlideShare. Questions are my value-add. "Autonomy - feeling that your activities are self-chosen...

Banyan conflict tree

Great idea from Working with Emergence’s excellent post: If you must do a conflict tree, at least use the banyan as your image. Photo courtesy Shutterstock; Concllifct Tree Tool diagram from Working with Emergence. The aerial roots coming down to "join" the original...

Client-centred consulting

Client-centred consulting is very much like counselling. Unlike the traditional consultant-is-the-expert model, the client-centred approach acknowledges the client as the expert of their business, their unique circumstance, and their industry. The consultant brings...

Listening to transform crises and conflict

I was once asked to meet with a “difficult” bank executive on behalf of a client. The rising frustration between the parties was holding up the project. The meeting started off as described by my colleagues. Anger, frustration, defensiveness; expressed as strong...

Project management models: Agile, PRINCE2 and PMBOK

The five broad stages of the PMBOK stake out the common baseline course along which every project inevitably runs As with all models and methodologies, these are ultimately guidelines only. To follow a methodology strictly is unwise; as is not following any at all. On...

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Posts of checklists:

Understanding your audience

The three truths: Everyone wants to be heard. Everyone wants to be acknowledged. Everyone wants to feel valued. Listen Speak from your customers’ side of the table. It is about them. Feel their needs and pains. There is no other way to truly understand. Show you...

Strategy formulation framework

Here is a visual summary of the key components that go into any strategy. This can be used as a working checklist and document framework, to ensure that key aspects of a strategy are considered and...

Too busy “productivising” to be inspired

This article on News.com.au entitled Four steps to work on the go illustrates precisely why many of us are unable to be more innovative. The article advocated: Using our mobile phones to talk, read documents and use apps while walking between appointments. Grabbing...

Building trust in processes

Many factors conspire to erode our trust in the processes we inevitably have to deal with every day. We are increasingly divorced from the acts of getting things done/made/grown as we build layers upon layers of abstraction between us the consumers and the producers....

Recycled stories and the cyclical nature of human ideas

The season of saccharin carols and rabid consumerism looms nigh. I came upon this set of intriguing parallels between the Jesus story and that of the Egyptian god Horus. Conspiracy stories aside, perhaps it is our nature to stick to and recycle the same stories again...

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