Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Continuum of customer service care factor

Continuum of customer service care factor

Disinterest: I don’t care about what you need. I’ll help you if I want to and when I am ready. Customers are an annoyance. Self Interest: How much money can I make off you? Customers exist to enable my success. They should be so lucky to have me serve them. Balance:...

See the full blog.

Posts about models and frameworks:

Banyan conflict tree

Great idea from Working with Emergence’s excellent post: If you must do a conflict tree, at least use the banyan as your image. Photo courtesy Shutterstock; Concllifct Tree Tool diagram from Working with Emergence. The aerial roots coming down to "join" the original...

Client-centred consulting

Client-centred consulting is very much like counselling. Unlike the traditional consultant-is-the-expert model, the client-centred approach acknowledges the client as the expert of their business, their unique circumstance, and their industry. The consultant brings...

Listening to transform crises and conflict

I was once asked to meet with a “difficult” bank executive on behalf of a client. The rising frustration between the parties was holding up the project. The meeting started off as described by my colleagues. Anger, frustration, defensiveness; expressed as strong...

Project management models: Agile, PRINCE2 and PMBOK

The five broad stages of the PMBOK stake out the common baseline course along which every project inevitably runs As with all models and methodologies, these are ultimately guidelines only. To follow a methodology strictly is unwise; as is not following any at all. On...

Pattern recognition

"What differentiates serially-good-deciders from the rest of us is pattern recognition. This is the ability to see the generic and lasting patterns that underpin localized and ephemeral data, and which form the unseen framework around which lasting success is built."...

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Posts of checklists:

Strategy formulation framework

Here is a visual summary of the key components that go into any strategy. This can be used as a working checklist and document framework, to ensure that key aspects of a strategy are considered and...

Too busy “productivising” to be inspired

This article on News.com.au entitled Four steps to work on the go illustrates precisely why many of us are unable to be more innovative. The article advocated: Using our mobile phones to talk, read documents and use apps while walking between appointments. Grabbing...

Building trust in processes

Many factors conspire to erode our trust in the processes we inevitably have to deal with every day. We are increasingly divorced from the acts of getting things done/made/grown as we build layers upon layers of abstraction between us the consumers and the producers....

Recycled stories and the cyclical nature of human ideas

The season of saccharin carols and rabid consumerism looms nigh. I came upon this set of intriguing parallels between the Jesus story and that of the Egyptian god Horus. Conspiracy stories aside, perhaps it is our nature to stick to and recycle the same stories again...

Another InnoFuture event tomorrow

I spoke recently at an interesting virtual event from InnoFuture about how to build highly creative innovation teams. Check out my presentation! InnoFuture now has a new virtual event “How to get results from innovation MORE OFTEN”, on Tuesday 12 July. If you are...

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