Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Experience design must move beyond marketing

Experience design must move beyond marketing

The increased focused on customer experience has brought design into more businesses than ever before. Unfortunately, there is still a tendency to see experience design as just another marketing function. If you want to maximise the returns from customer experience...

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Posts about models and frameworks:

16 New Rules of Business

Hire outside the box. Time shift your team. Do a bit of everything. Tune out. Be transparent. Enforce a hard stop. Don't think in annual terms. Splurge on things that are often overlooked. Toss out the projections - your business is you. Embrace a hybrid model. Ditch...

Two things the world need today

1. Integrative thoughts and actions. Image courtesy Shutterstock. Industry is getting too specialised. Society is getting too polarised. Time to bring it together. Seeing, understanding and working with the connection between ideas, knowledge pools, Making links;...

Black and white thinking

Black and white thinking is a common thinking pattern we all get caught up in now and then. Black and white thinking happens when our brains quickly polarise a situation, often unconsciously, to a simple black or white, good or bad. It is a survival mechanism we have...

The mastery-boredom cycle

Do you get bored after you have mastered something? Walking away from something you have just mastered may not be the wisest move. In his Forbes article, Neil Kane discusses How To Overcome The Boredom That Follows Mastery. I have summarised his recommendation in the...

Designing for happiness

The following four factors for happiness may be useful as the basis for designing user experiences (processes, services, and user interfaces.) Material in quotes were from SlideShare. Questions are my value-add. "Autonomy - feeling that your activities are self-chosen...

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Posts of checklists:


Sangfroid is professional conscious emotional detachment; approaching a problem or trying situation with calmness and dis-passion; or maintaining composure in difficult times. A healthy level of conscious, professional detachment is important to maintain concentration...

Spotting truth amongst the lies

This blog post is inspired by Thorin Klosowski's Lifehacker article: How to Spot Truth in the Sea of Lies, Rumors, and Myths on the Internet. "The internet is full of crap ... Separating truth from fiction is equal parts a mental battle and diligent research." We...

Evaluating design

Most people seem to evaluate a piece of design primarily at a visual/emotional level. Discussions involve words like beautiful, cool, attractive, like, love and so on. While there is an undeniable emotional aspect to design, evaluating it mainly on looks diminishes...

The foundation of authentic communications

Source: Barbara, CC BY 2.0, via Flickr Authenticity cuts through spin Authentic communications is essential for business success today. It removes the facade of unimpeachable and fake perfection, and allows us to see each other as humans once more. Authenticity is the...

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