Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Entitlement to voice suffering

Entitlement to voice suffering

Suffering is part and parcel of life. It is only natural that we seek to ameliorate our suffering, to ease ourselves through the difficult times. Many of us have difficulty voicing our suffering. We engage in what I call comparative dismissal. “There is always someone...

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Posts about models and frameworks:

Knowledge transfer vs construction

Constructed knowledge is "knowledge discovered through exploration or inferred from constructs (mental models made to fit a particular frame of reference) by examining and questioning the available information. In comparison, directed knowledge is 'ready made'...

Design + applied psychology: A hybrid problem solving process

This is a work-in-progress hybrid process that combines three problem-solving processes I use regularly; Design Thinking, Crisis Support and Suicide First Aid: The design process strengths: creative exploration, collaboration, co-design buy-in, problem definition,...

Helping people build loyalty

Helping people usually involves helping them solve problems they are facing. AKA relieving their pain. A study in the Harvard Business Review shows that companies build customer loyalty through quickly solving problems, not by extraordinary acts of service. Via 5 Ways...

Dell Venue 8 Pro opportunity missed

Image via Dell. After several months of struggling through growing disappointments with a brand new Dell Venue 8 Pro tablet, I finally returned it (with some relief) after it yet again refused to wake/start up. Good bloody riddance. The purchase started promising...

Lifeline skills in consulting – Part III

Understand context, gather information, and analysis skills Lifeline crisis support skill Applied to consulting Meeting each client at where they are now; not where they were, or should be. Generally asking men "What do you think of..." and women "How do you feel...

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Posts of checklists:

Black and white thinking

Black and white thinking is a common thinking pattern we all get caught up in now and then. Black and white thinking happens when our brains quickly polarise a situation, often unconsciously, to a simple black or white, good or bad. It is a survival mechanism we have...

Faulty thinking

Recently, someone I know had a dispute with their neighbour over the common fence that separates their properties. The fence blew down in a storm. Because of faulty thinking, what should have been a clear-cut situation degenerated into a cold war. Faulty thinking can...

Work is serial monogamy

“All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.” -- Tom Peters Thinking of work as a series of projects is like serial monogamy: a string of sequential commitments to different projects;...

Fear-based workplace

This Businessweek article - Ten Signs of a Fear-Based Workplace was written near the start of the global financial crisis. The points are nonetheless still very relevant today. Some, like points 3 and 4, have long been unquestioningly accepted “rules” of business even...

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