Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Experience design must move beyond marketing

Experience design must move beyond marketing

The increased focused on customer experience has brought design into more businesses than ever before. Unfortunately, there is still a tendency to see experience design as just another marketing function. If you want to maximise the returns from customer experience...

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Posts about models and frameworks:

Share your secrets and empower users

Sharing information openly with customers empowers them to engage with your product or service in a more intimate way. It gives them more options such as self-service. It helps them understand your product and service. Consider this: the more secrets you keep, the...

Fashion designer fantasies and eating disorders

I came upon these two "No Thinspiration" blog posts recently while doing some research on eating disorders*: The stunning size 12 model branded ‘too fat’ for TV competition Marianne Berglund from ‘Make me a super model’ TV show The comments are quite telling - so many...

The stimuli behaviour cycle

This is something I sketched up a couple of weeks ago: Our subconscious determines our very first and immediate reaction to a given stimuli. This generates raw feelings. We cannot help but react at this level to the stimuli. Once we are aware of the stimuli, and note...

Only your wallet can tell the difference

I just saw a car ad on TV. It showed two identical 4WDs side by side. One was labelled "2007", the other "2006". The premise of the ad was: the 2006 model is great value because you can't tell it apart from the 2007 model and it is so much cheaper. This of course...

Traditional org chart vs value nets

We are all used to seeing organisation pyramidal charts that look like this: Here is another "model" I call the value net. I think value nets are the emerging new way of working. Each value net is made up of a mesh of various discrete value chains. Every individual...

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