Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Don’t marketing-speak to your people

Don’t marketing-speak to your people

Is your internal communication indistinguishable from your external marketing/PR? Are you using the same marketing-speak to talk to your people? If Marketing/PR-speak were an ointment, it would be labeled “for external use only.” This may sound stupidly obvious, but...

See the full blog.

Posts about models and frameworks:

Tools and operating frameworks

Tools We have long built tools as a species. In recent times these tools have been information-based: mobile apps, software, computing hardware, the Internet. We currently have acces to a plethora of tools complex and simple to help us with every imaginable task...

Cross-ed FTW

I had the privilege to attend the final presentation of MediaLAB Amsterdam students recently. The message from students and staff is clear: there is immense value in cross-disciplinary and cross-cultural team-based learning. Cross-ed rules! It is inspiring and...

Curating methodologies

I love models and methodologies. They codify real experience and hard-earned learning, and make them accessible to others. One challenge with models and methodologies is the sheer quantity of them, across different industries. Many of these can be really similar, and...

The potential in tools

Looking through an exhibition about Irish silver, I found myself drawn more to the tools (the anvils) especially, than to the finished products. The tools promise infinite potential. Tools say "let's begin." Whereas the finished products are, well, finished....

Combining design thinking and applied psychology

I use three different problem-solving processes: Design Thinking, Crisis Support and Suicide First Aid. I see a great deal of similarities between them. There is a possibility to combine them to create a richer, more 360° approach. A hybrid process that is: Effective...

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Posts of checklists:

Ideals vs perfectionism

I have on a few occasions heard this said with derision and disdain: “Ideals (and values) just hold us back.” I think a lot of the time this is because they have confused Ideals with Perfectionism. Ideals give us a grand vision to strive towards. There is no illusion...

Watering sustainable behaviour change

Trying to change behaviour with brute force, punitive means is like watering a sandy hydrophobic garden bed with large buckets of water. On the face of it, the bed looks watered. But in reality the bulk of the water simply runs off the top of the bed. There is little...

Looking for the win-win

Travelling is a great opportunity to practise looking for the win win in less-than-optimal situations. The unfamiliarity of new places, new customs and new rules increases the likelihood of mistakes and miss-steps. The elevator (or taxi) didn't come.  I'll take the...

Lifeline skills in consulting – Part IV

Self awareness and ego management skills Lifeline crisis support skill Applied to consulting Clear boundaries between my issues/needs and the client’s issues/needs. Keeping my ego consciously in check. The only ego I can directly control is my own. Maintaining a clear...

Projects are like mahjong

Working through the stages of a project is like working through a shanghai mahjong (shanghai solitaire) formation. A new formation can be initially overwhelming when we first encounter its complexity. Just like a new project. There are so many factors both explicitly...

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