Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

Interrogation vs Inquiry

Interrogation vs Inquiry

Traditional fact-finding tend to revolve around Why. Why did this happen? Why were these things done? Why weren't these measures implemented? Appreciative Inquiry tends to revolve around How. How did this situation come to be? How could we do better? How can we change...

See the full blog.

Posts about models and frameworks:

Innovation training and recruitment

The demand for innovation (the myriads of definitions thereof) is certainly out there more so than ever before, judging by the magazines and media. I am talking about business innovation here – that is new ways to design, run and “be” a business. I predict that...

The Power Paradox

These are my highlights from Dacher Keltner's article The Power Paradox which takes a more humane and positive look at the idea of power, contrary to the Machiavellian views of Robert Greene's The 48 Laws of Power. [The belief] that attaining power requires force,...

Design and scale

When you design small and just scale up to a larger size, it can look weird. What looks great at the size of a brick can look disturbing enlarged to the size of a car. The photo above show two HP printers. You can see they share the same design language*. The one on...

When good business sense makes zero sense

We generally subscribe to a set of beliefs about what makes “good business sense”. This is part of the belief that business is a set of activities dedicated primarily to the making of profits, and is divorced from life and devoid of emotions. In Western Australia,...

An exemplary phone recording

I had to ring my mobile phone insurer recently to make a claim when I lost my phone. The introductory recording struck me as particularly well done. This was the sequence of information presented by the recording: Identity confirmation – yes indeed I have reached the...

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