Multifaceted Interests

Understanding Complexity Humanity Ingenuity Efficiency Efficacy

I am interested in:

  • Understanding people, systems, interactions.
  • Transforming chaos and complexity.
  • Designing to embrace the messiness of humanity.
  • Fostering and leveraging the innate creativity of people.
  • Enabling efficacy and resilience of individuals and teams.

I like models for understanding and working with:

  • People and emotions
  • Systems and relationships
  • Analysing situations
  • Solving problems
  • Getting things done more effectively

Most recent blog post:

00348 Facade

00348 Facade

Playing with Lego pieces with different surface profiles.

See the full blog.

Posts about models and frameworks:

From QMS to CES

Businesses need to move from quality management systems (QMS) to creativity enabling systems (CES). “[In a world of radical uncertainty] … Old efficiency thinking based on engineering and rational market models needs to be replaced by a creative intelligence based on...

From things to thinking

When it comes to business performance tools, we have evolved from the very tangible (computer hardware) to the very ephemeral and human (creativity and innovation) in the short short span of a mere few decades. The rapid pace of evolution of the computing industry is...

Innovation is not a business model

A successful sustainable business need to run on order and predictability. They do so with tested processes and systems that are dovetailed into a particular supply-demand chain. Innovation requires chaos and dynamism. Breakthroughs cannot occur when you are busy...

Decision making and change

People make choices based on two models: consequences (cost benefit; rational) or identity (Who am I? What would someone like me do?). Because identities are central to the way people make decisions, any change effort that violated someone's identity is likely doomed...

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Posts of checklists:

Wonder, not decide

Wonder The first thing needed for innovation is a fascination with wonder,” says Dawna Markova, author of “The Open Mind” and an executive change consultant for Professional Thinking Partners. “But we are taught instead to ‘decide,’ just as our president calls himself...

Slags on business without facts

My post Rationality is an illusion elicited a strong response from a business journalist. The response(and subsequent responses) actually triggered significant further thoughts and clarifications. I thought my response to that is worthy of a separate post. @Bassi...

Rationality is an illusion

Businesses and certain "experienced business people" like to pretend that rationality is the only way to make "real" business decisions. Here are some irrational decisions I see many businesses make: Penny-wise and pound foolish. Buying under-powered equipment, not...


Hi, Your wisdum really gets me through the day zern. You are the guru of gurus. I picture you as a rich man who sips cocktails all day while wearing sunnies and board shorts with heaps of beautiful ladies around you while you’re typing business wisdom on your laptop...

What price self-esteem

I gave a talk this week to several hundred high school students at the Garvan Institute of Medical Research where the Eating Disorders Foundation had their Youth Forum. My talk was about body image – specifically how fantasies are literally manufactured in the media,...

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