My expertise combines critical analysis, design thinking, and inquiry/listening/empathy skills. I work equally effectively with technical facts, imaginative possibilities and emotions.
I distil clarity from complexity.
I use my empathy, listening and facilitation skills to understand situations, people and needs. I identify patterns in, and see pathways through, complex situations.
I order chaos.
I build models and create infographics to illuminate concepts and order complexity.
I facilitate co-design charrettes.
I enable groups to effectively understand challenges, generate ideas and develop solutions to address specific issues.
I bridge silos.
Between business stakeholders, users and domain experts; between designers and developers. I am equally comfortable with pedagogy and practicality, and leverage my EQ for effective transdisciplinary inquiry.
I align outcomes to visions.
I work with designers, developers, other suppliers and project managers to solve problems, respond to change, and maintain fidelity to the project vision.
In different languages, using different techniques, and across different media. I have worked successfully with people from diverse backgrounds, cultures and organisational levels.
I make communications, web/mobile applications, information systems and business processes work better.
“Working with Zern was a great experience. He is a creative problem solver in the truest sense of the term. His thought processes and ability to interact with a client to solve tough problems is truly amazing. My only regret is not having worked with Zern for longer! He will be a wonderful asset to any team.”
— Luke Cream, Senior Art Director, Crayon Digital Singapore.
“Zern solves complex problems with a unique blend of design thinking and strategic nous. I have worked with Zern on a variety of projects over several years and am forever dazzled by his speed of insight, creative thinking and the vast array of design and development tools he brings to the table.”
– Justin McMurray, Entrepreneur/Founder of Vocatr.
“Zern is pure creative genius.”
– Mia Jane, Internet Marketing Disciplinarian Social Media Bon Vivant.
“Zern is an all around designer, not just of things, ideas, and concepts, but of a life of invention itself. His participation in my projects made the impossible, possible. … Zern has contributed uniquely inventive ideas and insights, organizing principles, sage criticism, and powerful solutions, all with an optimistic “can-do” attitude that makes him a perfect partner and team player.”
– Robert Jacobson PhD, Bluefire Innovation Management & Experience Design, Tucson, Arizona.
“[Zern’s] work is of a consistently high-quality and he has always delivered on time and on budget. Most importantly, he is very trustworthy, ethical, professional and fun to work with!”
– Bettina Cutler, Corporate Affairs Project Manager – Olympics, Australian Open, IBM Australia.
“Zern is an excellent communicator, natural consultant and a great analyst-designer. He juggles multiple tasks with ease and manages vendors and suppliers with finesse – once Zern takes on a task you can completely rely on him to get it done – well.”
– Martin Apte, Software Project Consultant and Change Agent, TID.
“Zern is hugely generous with his time and expertise, surely the mark of a true thought leader. Whenever I get into conversation with someone on the topic of innovation and new ways of working, you can bet that Zern’s name pops up!”
– Robert Gerrish, Director and Founder, Flying Solo.
“I really love working with you because you talk to the little people!”
– Sandra Corban, Chartered Accountants Program Assessments Team Leader, Institute of Chartered Accountants in Australia.