eicolab: design thinking for business innovation

Usability

Bathroom tap support page wanted

rpc-rp3740-clock-radio.JPGWith my post Tap user interface failure still fresh in my mind, I was most amused to come across this post on Farmer Ted’s porch about the bad user interface of a clock.

This alarm clock is so badly designed it needed its own online technical support page!

So where’s the support page for that bloody tap in my bathroom?!!!

Tap user interface failure

Below are 6 photos of the tap attached to my bath, taken from various angles.

As you can see, there are two water outlets - one is the shower head on a flexible hose (the shower head is the big baton-like object on the right of the whole assembly), the other is the spout.

Water flow is controlled by the handle - lift up and down to control the …

Bad design makes web form unusable

I thought the SingTel free wireless login page was broken today. When I try to click on the password field to enter my password, the mouse pointer turned into an arrow and I got taken to a different page.

singtel-wireless-login-2.thumbnail.jpg

I was just about to give up when I realised that I had previously enlarged the text display on the browser. This has actually caused the link …

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