If you want to survive in design

I took the screengrab on the left. And mocked up the one on the right. It still astounds me how often I come across illegible designs. I can…

The humble index.html page

In the age of WordPress and other cheap and easy content management systems, we should not forget the humble index.html file. You can build one with nothing more…

Hair-trigger ads UX fail

Yet another user-experience (UX) fail because … advertising! If you are a regular reader of news.com.au on your phone you may have noticed this annoying behaviour: swiping to…

It just works

On a whim I connected my Thinkpad USB Traveller keyboard to my Samsung Galaxy Note 3 again recently. I haven’t done this since I bought the USB OTG…

Stop nagging already

Nagging has probably existed since humans developed speech. It is unpleasant and never productive. Being essentially a one-sided activity, it does nothing for relationship building. In some cases…

Obvious but not too easy

When we think about improving something we often think of making it easier to use. Sometimes the opposite is true. Like this alarm trigger on a Perth train….

Mobile power

Do you travel with a spare battery for your phone? On the most recent trip to Europe, I used my phone to store travel information like itineraries and…

Foot traffic lines

Is not often we think about or consciously notice lines used to direct foot traffic in public spaces. Here are three examples from my recent travels. This triangle…

Captcha an exercise in aggravation

I’ve just spent an aggravating half hour trying to log in to a website that uses captcha. And I am pissed. What started as a clever way to…

Credit card customer experience consistency

Many of our customer experiences are amalgamations of services provided by different suppliers. Take for example, the use of a credit card when travelling abroad, like the 28…

Interact to empower

Some process and contexts are inherently more prone to eliciting shame. Applying for a bank loan. (Read my previous post about this) Applying to receive social security assistance….

Interact to shame

If you are a High Street bank, the experience your customers have with your front line staff may be the only opportunity to personally differentiate yourself. Reading Brené…

Missing from Amsterdam

For city with streets that are almost as densely packed as Singapore and Sydney, I did not see a single act of public aggression in all of my…

Amsterdam Museum timeline works

The main exhibition at the Amsterdam museum uses a timeline very effectively to lead visitors through the narrative. The timeline ran through all the rooms dedicated to the…

Creating “foreign” to test UX

When was the last time you travelled through a country where you didn’t know the local language? Not having any hooks into an unfamiliar culture (to which language…

Movie soundtrack censorship fail

[Warning: this post contains uncensored naughty words.] I really don’t get why some cultures still censor “bad” words from movies. It can’t be about the children surely –…

UX lies beyond just the screen

Moving between a brand new Airbus A380 and an elderly Boeing 777 in a single (long) journey, operated by the same airline, provided the perfect opportunity to experience…

Feeling and Being in UI/UX design

“The fundamental human desire for a feeling of safety and security – even though this feeling may be only indirectly related, at best, to being more safe or…

Designing from where users are

Go out and meet your users where they are! User-centric design takes into account where the user is currently at – the cultural, psychological, ability and physical context…

Audacity vs arrogance

Arrogance is not audacity. On the surface they may initially appear to be synonymous. I have certainly mistaken one for the other. So how do we tell these…

Dell Venue 8 Pro opportunity missed

Image via Dell. After several months of struggling through growing disappointments with a brand new Dell Venue 8 Pro tablet, I finally returned it (with some relief) after…

Why I keep Opera around

I live primarily in Chrome now, even more so since I moved away from using Outlook mail and calendar. So why do I have the Opera browser installed on…

One simple change to increase web form usability

There is a very good reason why we write long numbers as smaller clusters of 2, 3 or 4 numerals separated by spaces. Breaking down long sequences of…

Circular menu done Material Design right

The Google Material Design time picker is a beautiful piece of work. You tap on the hour or minute component of the time to initiate setting the hour…

 

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