Posts in category: Long Form

That Google Duplex demo

That Google Duplex demo

There’s been some negative reactions to the recent demonstration of Google Duplex where the AI assistant called a hairdresser to make an appointment. The natural-ness of the voice and speech pattern is astounding. The use of fillers and minimal encouragers – umms and...
Don’t judge: “always on their phones”

Don’t judge: “always on their phones”

This video was shown at a workshop I attended. While I appreciate where the author was coming from, and why the workshop presenter chose to show it, I also found it rather judgemental and dismissive. The video belittled the true power of these technologies. It made a...
Lifeline skills in consulting – Part IV

Lifeline skills in consulting – Part IV

Self awareness and ego management skills Lifeline crisis support skill Applied to consulting Clear boundaries between my issues/needs and the client’s issues/needs. Keeping my ego consciously in check. The only ego I can directly control is my own. Maintaining a clear...

Lifeline skills in consulting – Part III

Understand context, gather information, and analysis skills Lifeline crisis support skill Applied to consulting Meeting each client at where they are now; not where they were, or should be. Generally asking men “What do you think of…” and women...

Lifeline skills in consulting – Part II

Problem-solving Strategising Skills Lifeline crisis support skill Applied to consulting Strengths-based problem solving. Keeping the power with the client. Minimal directives. More empowering, more supportive, more encouraging. Leverage what is already working well,...

Lifeline skills in consulting – Part I

With about 250 hours of telephone crisis support experience under my belt since 2012, it is time to reflect on the skills I have learnt at Lifeline. Over the next four blog posts, I will share how these skills have contributed to my professional practice. If you are...

Digital media opportunities – Part 9: Pragmatic reality

Last but not least, I want to conclude the series on a super-pragmatic note. Most businesses are well and truly behind the cutting-edge curve in terms of leveraging what web and information technology can do for them. Not that I am advocating the cutting edge at all –...

Digital media opportunities – Part 8: e-politics and e-government

Where there are people, you get politics. It is thus not surprising that when enough people are on the Internet, e-politics become a tangible force. Three examples come to mind: the GetUp grassroots political movement in Australia, the Obama election campaign which...

Digital media opportunities – Part 6: Knowledge-distillation

The Internet is hyper-saturated with information. From solid reliable make-the-world-go0-round stuff to wild rambling fantasies – it’s all there. How do we know what is trustworthy or real? How often have we taken a bizarre story to be true, even momentarily, only to...

Digital media opportunities – Part 4: Augmented reality

Augmented reality is a term being bandied around in the media more and more these days. The first augmented reality (AR) application was arguably demonstrated by Morton Heilig around 1957-1962 in the form of the Sensorama. A version closer to what we currently think...

Digital media opportunities – Part 3: Haptic experiences

Previously limited to vertical market applications and exhibitions, touch-enabled hardware seems destined now to stay given the prevalence of the iPad/iPhone, touch-capable smartphones, tablet PCs, and touchscreen desktops. The demand for haptic interactive...
Rethinking innovation – Part 12: The opportunities

Rethinking innovation – Part 12: The opportunities

Skip to the starting post of this 12 part series. What is the optimistic outcome from all this? Are most conventional business doomed to remain un-innovative? Probably. 🙂 Start-ups While we cannot forcibly change an organisation into an innovative one, we can...
Rethinking innovation – Part 11: Cultural change

Rethinking innovation – Part 11: Cultural change

Skip to the starting post of this 12 part series. “… innovation requires no fixed rules or templates — only guiding principles. Creating a more innovative culture is an organic and creative act.” (From this list.) You cannot reboot a culture...
Rethinking innovation – Part 10: Collaboration and authority

Rethinking innovation – Part 10: Collaboration and authority

Skip to the starting post of this 12 part series. “Do your best to ensure that linear processes give way to networks of collaboration.” (From this list.) Collaboration is powerful when enabled within a conducive culture. Many businesses have process addiction....
Rethinking innovation – Part 9: Cost-cutting focus

Rethinking innovation – Part 9: Cost-cutting focus

Skip to the starting post of this 12 part series. Attacking cost as a root problem (from this list) is a tantalisingly tempting trap to fall into. It is easy to sell, easy to grasp, and easy to execute. It may not solve deeper underlying human issues, but hey, I can...
Rethinking innovation – Part 8: Analysis paralysis

Rethinking innovation – Part 8: Analysis paralysis

Skip to the starting post of this 12 part series. “Avoid analysis paralysis. Chaotic action is preferable to orderly inaction.” (From this list.) It takes a brave business, or a smaller business, to truly do chaotic action well. Orderly inaction is safer. It is...
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