Posts in category: Checklist

Can your business bank help (with innovation)?

Can your business bank help (with innovation)?

A bank is necessity a conservative, cautious, slow to react or change organisation. That is their DNA, tied in with their business requirements and industry identity. Who would go to a bank that is on the cutting edge; where chaos, uncertainty, and bleeding occurs?!...
Over-marketing?

Over-marketing?

In the age of Brand You, is it possible to be too well marketed? At some point in the pursuit of marketing perfection, we risk crossing the line into in-authenticity. We see it in many personality-driven businesses. When everything is so perfectly and slickly done...
Mechanistic Processes vs Guiding Principles

Mechanistic Processes vs Guiding Principles

Mechanistic Processes Processes solve problems by applying predefined reactions/steps to anticipated challenges. A person running the process needs only to know when to execute which step. A typical business process is necessarily rules-based and mechanistic: Do this,...
When strong emotions override communications

When strong emotions override communications

Strong emotions can get in the way of constructive dialogue and communication. They can be triggered in either party in the dialogue. And they can spread – each party can pick up the other’s strong emotions. Strong emotions interrupt our ability to think...
Five steps to tyranny

Five steps to tyranny

This documentary explored why normal everyday people do horrible things or allow horrible things to happen; and consequently how tyranny arises out of ordinary societies. These lessons are relevant to organisations too. It takes five steps to create tyranny in a given...
Ideals vs perfectionism

Ideals vs perfectionism

I have on a few occasions heard this said with derision and disdain: “Ideals (and values) just hold us back.” I think a lot of the time this is because they have confused Ideals with Perfectionism. Ideals give us a grand vision to strive towards. There is no illusion...
Watering sustainable behaviour change

Watering sustainable behaviour change

Trying to change behaviour with brute force, punitive means is like watering a sandy hydrophobic garden bed with large buckets of water. On the face of it, the bed looks watered. But in reality the bulk of the water simply runs off the top of the bed. There is little...
Looking for the win-win

Looking for the win-win

Travelling is a great opportunity to practise looking for the win win in less-than-optimal situations. The unfamiliarity of new places, new customs and new rules increases the likelihood of mistakes and miss-steps. The elevator (or taxi) didn’t come.  I’ll...
Lifeline skills in consulting – Part IV

Lifeline skills in consulting – Part IV

Self awareness and ego management skills Lifeline crisis support skill Applied to consulting Clear boundaries between my issues/needs and the client’s issues/needs. Keeping my ego consciously in check. The only ego I can directly control is my own. Maintaining a clear...
Projects are like mahjong

Projects are like mahjong

Working through the stages of a project is like working through a shanghai mahjong (shanghai solitaire) formation. A new formation can be initially overwhelming when we first encounter its complexity. Just like a new project. There are so many factors both explicitly...
Black and white thinking

Black and white thinking

Black and white thinking is a common thinking pattern we all get caught up in now and then. Black and white thinking happens when our brains quickly polarise a situation, often unconsciously, to a simple black or white, good or bad. It is a survival mechanism we have...

Faulty thinking

Recently, someone I know had a dispute with their neighbour over the common fence that separates their properties. The fence blew down in a storm. Because of faulty thinking, what should have been a clear-cut situation degenerated into a cold war. Faulty thinking can...
Work is serial monogamy

Work is serial monogamy

“All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.” — Tom Peters Thinking of work as a series of projects is like serial monogamy: a string of sequential commitments to different...

Fear-based workplace

This Businessweek article – Ten Signs of a Fear-Based Workplace was written near the start of the global financial crisis. The points are nonetheless still very relevant today. Some, like points 3 and 4, have long been unquestioningly accepted “rules” of...

Sangfroid

Sangfroid is professional conscious emotional detachment; approaching a problem or trying situation with calmness and dis-passion; or maintaining composure in difficult times. A healthy level of conscious, professional detachment is important to maintain concentration...
Spotting truth amongst the lies

Spotting truth amongst the lies

This blog post is inspired by Thorin Klosowski’s Lifehacker article: How to Spot Truth in the Sea of Lies, Rumors, and Myths on the Internet. “The internet is full of crap … Separating truth from fiction is equal parts a mental battle and diligent...
Evaluating design

Evaluating design

Most people seem to evaluate a piece of design primarily at a visual/emotional level. Discussions involve words like beautiful, cool, attractive, like, love and so on. While there is an undeniable emotional aspect to design, evaluating it mainly on looks diminishes...
The foundation of authentic communications

The foundation of authentic communications

Source: Barbara, CC BY 2.0, via Flickr Authenticity cuts through spin Authentic communications is essential for business success today. It removes the facade of unimpeachable and fake perfection, and allows us to see each other as humans once more. Authenticity is the...

Understanding your audience

The three truths: Everyone wants to be heard. Everyone wants to be acknowledged. Everyone wants to feel valued. Listen Speak from your customers’ side of the table. It is about them. Feel their needs and pains. There is no other way to truly understand. Show you...
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