Posts in category: Relationships

Jesus CEO

Jesus CEO

Jesus CEO – Using ancient wisdom for visionary leadership, by Laurie Beth Jones. ISBN 0-7868-6062-6. This is a curious little book I found in a second hand bookshop. An easy read with great insights into self mastery, relating to and working with people, and...

Leadership ten commandments

More gems from Ridderstråle and Nordström’s Karaoke Capitalism: Thou shalt not display your feathers to demonstrate your all round brilliance and beauty. Thou shalt not walk into the wilderness blindly, but open your eyes and those of others. Thou shalt not...

Making clients cry

In a session with a client today, I was attempting to put into words their cause, their reason for being in business. As I wrestled with different words and visions, telling and retelling their story in different ways, one of the partners said “Oh … I am...

It is ALWAYS the little things…

… that make the most profound impact. Over coffee with a friend a few days ago, I recounted the story of meeting Robert Gerrish for the first time. At one point in the conversation, he looked directly at me and said: “How can I help you?”. This...

How to cut costs and wreck a business

Here’s a great example of classic short-term DUMB management thinking (true story): The company in question has about 20 employees. They work as a tightly knit team, often depending on each other to get the job done. One day, management decides a cost cutting...

What will be in demand

This photo is of a posting on a pin-up wall in the Danish Design Centre where visitors are invited to indicate what they think will be in short supply in the...

The emotional context

Having travelled through several international airports recently, it is interesting to note the plethora of America Express booths set up in the departure areas. Airports are high traffic places with a captive audience and loads of eyeballs – ideal from a PR...

Learn respect or DIE!

In yet another excellent post on his blog, Tom Kay asks “Are you just a resource?” Learning to treat people as people, instead of a functional a-emotional cog, is probably the biggest and most critical paradigm shift businesses in the industrialised world...

Advertising is not the easy way out

See Tom’s great post: Style Over Substance. Businesses often see advertising as the easy way out. They effectively stop thinking, and instead outsource this weird thing called “creativity” to advertising (or branding or design) agencies. Creative...

Optimism – alive and well!

A fine question posed in a FastCompany article by Shoshana Zuboff: “We all want a new business model, one based on trust and relationships. We’re hungry for it. But today’s realities seem intractable. Can things really change?” In my experience...

Feel-me advertising

Have you noticed the increasing number of TV ads selling pure “feel” lately? The most recent one is a dog food ad that talks about “a national holiday for dogs”, amongst many other feel-good things about dogs, with plenty of “awwww”...

Middle management disconnect

The big boss gets it. The employees get it. But nobody is going nowhere because middle management does not get it. The big boss and the employees can’t get to each other. Middle management moguls are busy building their empires. Talented employees are being...

Just like dating

Building genuine connections with customers is just like trying to impress a date. You’ve got to BE yourself! If your business says one thing and does another, is it any surprise customers take a cynical attitude to your messages?
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