Posts in category: Relationships

The Power Paradox

These are my highlights from Dacher Keltner’s article The Power Paradox which takes a more humane and positive look at the idea of power, contrary to the Machiavellian views of Robert Greene’s The 48 Laws of Power. [The belief] that attaining power...

Definitions of “power”

Guy Kawasaki’s post Power 3.0: Kinder, Gentler, and Better discusses the idea of “power” in business. Conventional business practice tends to promote the idea that power = aggression, founded on the myth that everyone is out to get you, that the...
Customer participation

Customer participation

Penguin has a series of books with blank white covers. You can design your own covers. Express yourself. Turn one into a unique gift and so forth. Some customers will enjoy this level of customisation and participation. So how can you adapt this to your business? Many...

What price self-esteem

I gave a talk this week to several hundred high school students at the Garvan Institute of Medical Research where the Eating Disorders Foundation had their Youth Forum. My talk was about body image – specifically how fantasies are literally manufactured in the media,...

Lost in the rush

“Lost in the rush towards technical innovation are the human dimensions of the relationship between people.” On Being a therapist, Kottler J A, 1993

Jack Welch on integrity

“Integrity is something of fuzzy word. People with integrity tell the truth, and they keep their word. They take responsibility for past actions, admit mistakes, and fix them. They know the laws of their country, industry, and company – both in letter and...

Share your secrets and empower users

Sharing information openly with customers empowers them to engage with your product or service in a more intimate way. It gives them more options such as self-service. It helps them understand your product and service. Consider this: the more secrets you keep, the...

Differentiation from integration

Many of (most of? ALL of?) us maintain multiple facades. We are one person at work, a different person when with our friends, parents, partners; and yet another person when on the Internet. And it even varies depending on where on the Internet! Imagine if we could...

Making meaning from sharing

A new approach to information management may very well be sharing as much of it around as possible. The more information we make available to the world (accounting for relevant privacy and security concerns of course), the more opportunities there are for us all, as a...

Without a smile…

A man without a smiling face must not open a shop is a commonly-quoted Chinese proverb especially in relation to sales. It also has definite impact on relationship-building. Being nice makes a difference. So is listening (letting the other do most of the talking),...

Happy Nothing Day

Easter is here already. It has been here since February. What’s next? Christmas starting in July? After all, we already have Christmas in July – why not link this through to Christmas in December? Saves having to restock the shelves and pull down the...

Vermillion is dead, long live Vermillion!

It is official – Vermillion Consulting Pty Ltd has ceased to exist sometime in November 2006 (I just found out – even though I am legally supposed to sign some paperwork to this effect.) I co-founded this company 3 years ago in 2003. I resigned devastated in...

Traditional org chart vs value nets

We are all used to seeing organisation pyramidal charts that look like this: Here is another “model” I call the value net. I think value nets are the emerging new way of working. Each value net is made up of a mesh of various discrete value chains. Every...

Everyone just wants to be heard

If there is only one lesson I am grateful for learning this year, it would have to be this. Most of the personality conflicts I see come from the parties not feeling heard or acknowledged. Most of the time it simply took a third party (with no vested interests) to sit...

Never argue with an idiot

They bring you down to their level and they beat you with experience. I found this amongst my notes today. I can’t remember who said this to me. If you are that person, email me.
The Nice Factor Book

The Nice Factor Book

The Nice Factor Book: Are you too nice for your own good? By Robin Chandler and Jo Ellen Grzyb. ISBN 0-671-02948-7. This book just leapt out of the shelves at me! I have been told I am often too nice and let some people walk all over me. I just had to read this book....
Cubicle Commando

Cubicle Commando

Cubicle Commando: Intrapreneurs, Innovation and Corporate Realities. By Lisa Messenger and Zern Liew. ISBN 0-9775519-0-3. It may come across as a strange thing to do, but I am reading a book I had an intimate hand in writing. It is quite amazing how the disciplined...

Tipping the barber

My barber charges $14 per hair cut. Some customers choose to leave a $1 tip. This is an interesting and easy way to gauge customer satisfaction – easy for the customer to round up if they want to, and easy to process. Divide the day’s takings by $14; and the remainder...
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