Posts in category: Relationships

Listening beyond “stupid”

From http://clientsfromhell.net: “The outlines are too thick, I want them to be half-a-pixel thinner.” “I want to do something kinda fun with the ‘buy now’ button, where if the mouse tracks close to it you can hear people getting ready to cheer. And...

Flu shot debate – less about stuff, more about attention

Right after I wrote the post “Less about stuff, more about attention”, I saw this in the news. A pharmacy chain has started offering flu shots in-store for $30, without a doctor’s consultation or prescription. In effect, commoditising the vaccine. “what we’re...

Less about stuff, more about attention

Everything on the Internet is a copy. And “when copies are super abundant, they become worthless. When copies are super abundant, stuff which can’t be copied becomes scarce and valuable.” The author suggests the following Eight Generatives Better Than Free:...

Don’t forget the small things in relationships

It is easy to take the small things for granted until they are lost forever, like losing the bees and frogs from our ecosystem. We don’t miss them until they are gone, and we suddenly realise the unexpectedly significant flow-on consequences. Small things in our daily...

People is the other constant

Change may well be constant. But the single underlying (and tangible) constant in all situation is people. Ergo if we address the people issue from day one, we may well be building up valuable resilience to any damaging effects of change, and the ability to leverage...

What’s in it for me?

I received another email the other day requesting that I mention and link to their website. I almost dismissed it as spam, like the many I get requesting link exchanges with their oh-so-complementary shoes/garment/vitamins discount sites. But this one was different....

What the f**k is my social media strategy?

See the funny at: http://whatthefuckismysocialmediastrategy.com/about.html Ummm … to answer this a tad more seriously, I would say try the following: Be social? Be open to actual conversations (stop trying to hog the topic or force the flow)? Have something...

The self-selection of same-same amidst diversity

We have a natural tendency to seek out those who are similar to ourselves. Prior to the advent of easy, cheap, and fast global travel, tribalisation comes “naturally” as the people who tend to be most similar to ourselves are our immediate families and those in our...
Processes make corporations stupid

Processes make corporations stupid

I know the value of good processes to reduce the chaos and avoid repeated mistakes. Many smaller business could benefit from some level of processification. Large corporations could, on the other hand, benefit from a reduction or loosening up of their processes. Good...
The reassurance of the tangible

The reassurance of the tangible

Even as we move more and more into a virtual world, where everything is “soft” and infinitely malleable, we increasingly crave the reassurance of the real. Worried about someone remotely using your webcam to spy on you? There’s always been a software switch to disable...

I hate dislike Apple but still I talk about them

It is interesting how Apple’s brand has become synonymous with the personality of Steve Jobs. Like it or hate it, this makes Apple as a brand very rich and real. It is also interesting how it is often in times of difficulty that the true beliefs and values of a...

Empathy vs second-guessing

The following is a collection of somewhat related thoughts I found on my Blackberry: Empathy requires active involvement and constant flow of information. So as to help us stay in character. Trying to stay in someone else’s shoes without this stream of input...

The Internet: creativity, connectedness, & generosity

This is a quick snip snip of the choicest bits, the bits that stood out for me as I was reading this article, “Nice and nasty does it: Shirky the ‘net guru’ on what the future holds” by Decca Aitkenhead in the Sydney Morning Herald: “And to put it in...
Tailor communications to different knowledge levels

Tailor communications to different knowledge levels

A business seldom has just a single audience group to communicate with. Tailoring the amount and type of information to each audience group, based on the level of knowledge that they already have about your field and your business, can maximise your communications...

Wabi sabi

No, not the Japanese condiment you put on sushi. But rather “the Japanese principle of wabi-sabi … [which] values character and uniqueness over a shiny facade. Rare down to the essence, but don’t remove the poetry.”From Rework by Jason Fried and David...

Two aspects of service design

Service design has two aspects: technical execution and relationship building. Technical execution is about making the mechanical bits work. For example: the aircraft takes off and lands without unnecessarily killing anyone on board. Relationship building is making...

Small thoughts kill ideas and collaborations

“Small thoughts subversively strip away the fire of imagination, the generosity of the collaborative spirit, and that the halo of every dream.” Small thoughts is publishers who try and grab more and more and give less and less. Always citing how costly and risky their...

Reframing

Reframing is a useful technique to deliberately derail our entrenched thinking patterns and flows, so as to enable us to see a given situation from alternative perspectives. Dev Patnaik documented three kinds of reframes: Step out of your own perspective and see the...

“But that was my idea”

When you hear this phrase, or find yourself thinking it, it is a sign that something is not well with your brainstorming session or collaborative work. Someone is not feeling acknowledged. Or someone is feeling threatened. Acknowledgement is an affirmation, an...
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