Constructive versions of lying techniques

Here are the eight How to lie in a post-truth world techniques reframed as constructive actions. 1. Tap into an existing narrative. Building your audience’s existing knowledge and…

EQ visualised

This is my visualisation of Daniel Goleman’s definition of Emotional Intelligence (EQ) as he described in the video below.

Action-Impact gap

The Action-Impact gap lies between our awareness of having done or said something, and the realisation of that action’s impact on others. When we have a large gap,…

Over-marketing?

In the age of Brand You, is it possible to be too well marketed? At some point in the pursuit of marketing perfection, we risk crossing the line…

Ambiguity can be a strength too

We hear a lot about the importance of precision in communications, especially in technical domains where ambiguity can lead to costly or deadly mistakes. But precision and ambiguity…

Making THEM change

I have sometimes joked that this is the ultimate change management tool. People I have said it to have generally found it funny. Because we recognise the underlying…

Inclusiveness and mental dexterity

Practising inclusiveness keeps our brains flexible and supple; ready to meet new challenges more effectively and constructively. Inclusiveness requires that we maintain: A temporary suspension of immediate judgement…

Indicating and (maybe) not turning

If you drive, you would be familiar with the practice of waiting for a driver indicating to change lanes or turn to actually execute the move. We wait…

What does your brand sound like?

I spotted this question on LinkedIn recently. I want my brand to be quiet. Because I want it to be about listening to what my clients have to…

What drives a closed mind?

What would compel someone to be so rigid, inflexible and exclusive with their thinking that they end up disrupting discussions and alienating themselves from groups? I noticed these…

Let me tell you how it should be

Recently in Amsterdam, I saw a young American woman telling a Starbucks staff that there was a lot more choice back home and she was not happy she couldn’t get…

Rapport in 10

Rapport is a powerful state to strive for in any relationship. More so in relationships during a difficult or crisis situation. Establishing genuine rapport with a complete stranger…

Address, appease or avoid

Here are three A’s for responding to a situation. Address: meet the current situation head on and call immediacy. “What is this elephant doing here?” “I’m feeling really uncomfortable…

Pay attention to build connections

Thoughts after reading Is Facebook Making Us Lonely: If we were to describe Facebook to someone in the eighties, they would be forgiven for thinking that it’s mere…

run down barn

Blinded by potential?

Seeing the potential in a person or a situation is great. It is one of the strengths of being a problem solver, a designer, a fixer. But we…

group

Group size matters

In a certain group size (a small tour group, neighbours in a small apartment block, and the people sitting near us in a small classroom) we bond and…

evil-eights

Evil Eights

Life is too short to put up with toxic people. They sap our energy, drain our passion, and poison our projects. These sociopaths and narcissists create division and…

client-centred-consulting

Client-centred consulting

Client-centred consulting is very much like counselling. Unlike the traditional consultant-is-the-expert model, the client-centred approach acknowledges the client as the expert of their business, their unique circumstance, and…

Listening to transform crises and conflict

I was once asked to meet with a “difficult” bank executive on behalf of a client. The rising frustration between the parties was holding up the project. The…

negotiations-selfish

Selflessness vs selfishness in negotiations

Negotiations are an inevitable part of business and collaboration. How we perceive the importance of our needs will affect the outcome. Selflessness is when other people’s needs are…

Connections

We are surprisingly good at connecting with other humans, even complete strangers. Richard Renaldi’s Touching Strangers. We need to be in the right environment (such as a known,…

The Lucifer Effect

When evil happens, we tend to take an egocentric approach to analysis. We look for the bad apples. In his TED talk “The psychology of evil” Philip Zimbardo…

plane-landing

Perceptive relativity

(Image: Wikimedia Commons) I was sitting at the lights recently watching a plane coming in to land overhead. There was clearly a steady crosswind as I could see…

square peg round hole

Square peg round hole

Jeanny Wang on Somewhere.com shared this insight with me recently: Clement Mok wrote a piece back in 2003 asking whether the diversity and fragmented state of design is…

 

Copyright © 2005-2017 Eicolab. All rights reserved. Copyright, Privacy, and Terms of Engagement.