Posts in category: Human Nature

Five Gamification Techniques for Business

Five Gamification Techniques for Business

Gamification can take your application or process to the next level of productivity and quality. It is however, not a magic cure, nor does it replace empathic user engagement and good solid design. It needs to help; not alienate or hinder. Read Five Gamification...
Commitment and happiness

Commitment and happiness

Science says we need commitment to be happy. Death is needed for happiness. Life and death are two permanent states we are committed to. There are no other options. Choice can make us unhappy. Committing to “permanent” course of action can make us happier...
Weeding the lawn

Weeding the lawn

How easily we forget the grand and good stuff we have; and focus instead on the small imperfections or setbacks. We train ourselves to notice the weeds growing amongst the lawn. So much so that we no longer see the lawn itself; no matter that the lawn is actually...

Wilful ignorance about the Internet

Why is the government so bent on stuffing up the internet? They don’t understand the technology and: a. Refuse to learn or consult experts. b. Don’t care about wanting to learning. c. Lack the cognitive ability or have some learning difficulty. And/or do...

Reframing for new perspectives

What if the problem you are facing now is actually a blessing? List all the positives you can possibly imagine. However fantastic. Reframing a problem changes our perspective, and in doing so often reveal previously unconsidered and unexplored possibilities and...
Lifeline skills in consulting – Part IV

Lifeline skills in consulting – Part IV

Self awareness and ego management skills Lifeline crisis support skill Applied to consulting Clear boundaries between my issues/needs and the client’s issues/needs. Keeping my ego consciously in check. The only ego I can directly control is my own. Maintaining a clear...

Lifeline skills in consulting – Part III

Understand context, gather information, and analysis skills Lifeline crisis support skill Applied to consulting Meeting each client at where they are now; not where they were, or should be. Generally asking men “What do you think of…” and women...

Lifeline skills in consulting – Part II

Problem-solving Strategising Skills Lifeline crisis support skill Applied to consulting Strengths-based problem solving. Keeping the power with the client. Minimal directives. More empowering, more supportive, more encouraging. Leverage what is already working well,...

Lifeline skills in consulting – Part I

With about 250 hours of telephone crisis support experience under my belt since 2012, it is time to reflect on the skills I have learnt at Lifeline. Over the next four blog posts, I will share how these skills have contributed to my professional practice. If you are...
Captain Hindsight

Captain Hindsight

Hindsight is a not terribly useful during a crisis. It diverts attention from the immediate priorities. It fosters blame. It retards action (because we cannot go back to the past to fix things); all these is more fuel for the fire at hand. Image from Know Your Meme...
Escaping the status quo

Escaping the status quo

Read this inspiring story about Brian Lim’s journey from a “bottom feeder” misfit to a space industry kickstarter. The systems around us, even the ones that nurtures and protect us, can limit us from reaching our full potential. The Singaporean education system Brian...
Design thinkers and the MBTI

Design thinkers and the MBTI

Industrial designer Michael Roller asked designers to take the MBTI (Myers Briggs Type Indicator) to see whether designers fall into certain personality types. He compiled the results here. http://www.michaelroller.com/?p=996 Apparently “designers are less akin to the...
Two things the world need today

Two things the world need today

1. Integrative thoughts and actions. Image courtesy Shutterstock. Industry is getting too specialised. Society is getting too polarised. Time to bring it together. Seeing, understanding and working with the connection between ideas, knowledge pools, Making links;...
Time and B/W thinking

Time and B/W thinking

One way to ameliorate the stuckifying effect of black and white thinking is to consider time. When I hear a politician say how we must tighten our belts to fix the economy, and how some “essential services” like health and education must suffer, I want to...
Black and white thinking

Black and white thinking

Black and white thinking is a common thinking pattern we all get caught up in now and then. Black and white thinking happens when our brains quickly polarise a situation, often unconsciously, to a simple black or white, good or bad. It is a survival mechanism we have...
Holding up the lifts

Holding up the lifts

The lifts of the cruise ship I was on earlier this year were very slow when responding to calls. I wondered if it was the software? Have they deliberately made the lifts less than optimally responsive to hails so as to encourage passengers to use the stairs instead?...
Group size matters

Group size matters

In a certain group size (a small tour group, neighbours in a small apartment block, and the people sitting near us in a small classroom) we bond and become a familial group, looking out for each other. Beyond a certain groups size, however, we retreat within our own...
False certainties

False certainties

It is a part of our makeup to avoid discomfort. A lot of us, if not most of us, prefer to cling to the made-up certainty of a belief or an aspirational goal, than to embrace the scary uncertainties of reality. False certainties can seem harmless when taken at face...
Safety and positive affect in problem solving

Safety and positive affect in problem solving

Neuroscience has shown that effective learning and problem solving (aka innovation) requires two prerequisite conditions. The participants must feel safe within the group. And there needs to be a mutual liking of each other. Safety means feeling physically and...
Designing for motivation

Designing for motivation

We can imbue greater intrinsic motivation into work by activating the three aspects of Autonomy, Mastery and Purpose in the work design. (Definitions below are from LifeHacker. I have added questions to expand upon each.) Autonomy: Our desire to direct our own lives....
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