Posts in category: Human Nature

Global awareness, personal power

Global awareness, personal power

Even as our awareness expands to the global scale, the locus of control has been increasingly contracting to a more personal sphere. Apart from oddballs like North Korea, most of us have a greater level of, and opportunities for, self determination than ever before....
Helping people build loyalty

Helping people build loyalty

Helping people usually involves helping them solve problems they are facing. AKA relieving their pain. A study in the Harvard Business Review shows that companies build customer loyalty through quickly solving problems, not by extraordinary acts of service. Via 5 Ways...
The normalisation of sociopathy

The normalisation of sociopathy

It was disturbing to read through the comments on this article about what working for Apple is like. It is of course reasonable to expect some level of the bad behaviours described in the article in many organisations. And of course there are two sides to the story....
Audacity vs arrogance

Audacity vs arrogance

Arrogance is not audacity. On the surface they may initially appear to be synonymous. I have certainly mistaken one for the other. So how do we tell these apart? AUDACITY – Audacity is a mindset; an approach to engaging with the world outside the self. The...
We get what we venerate

We get what we venerate

“All humans are delusional. It is only the rich who have that delusion fostered. All humans are, to some extent, assholes. But only rich people can get away with it.” — Sean McElwee in This Is Your Brain on Money: Why America’s Rich Think...
Five Gamification Techniques for Business

Five Gamification Techniques for Business

Gamification can take your application or process to the next level of productivity and quality. It is however, not a magic cure, nor does it replace empathic user engagement and good solid design. It needs to help; not alienate or hinder. Read Five Gamification...
Commitment and happiness

Commitment and happiness

Science says we need commitment to be happy. Death is needed for happiness. Life and death are two permanent states we are committed to. There are no other options. Choice can make us unhappy. Committing to “permanent” course of action can make us happier...
Weeding the lawn

Weeding the lawn

How easily we forget the grand and good stuff we have; and focus instead on the small imperfections or setbacks. We train ourselves to notice the weeds growing amongst the lawn. So much so that we no longer see the lawn itself; no matter that the lawn is actually...

Wilful ignorance about the Internet

Why is the government so bent on stuffing up the internet? They don’t understand the technology and: a. Refuse to learn or consult experts. b. Don’t care about wanting to learning. c. Lack the cognitive ability or have some learning difficulty. And/or do...

Reframing for new perspectives

What if the problem you are facing now is actually a blessing? List all the positives you can possibly imagine. However fantastic. Reframing a problem changes our perspective, and in doing so often reveal previously unconsidered and unexplored possibilities and...
Lifeline skills in consulting – Part IV

Lifeline skills in consulting – Part IV

Self awareness and ego management skills Lifeline crisis support skill Applied to consulting Clear boundaries between my issues/needs and the client’s issues/needs. Keeping my ego consciously in check. The only ego I can directly control is my own. Maintaining a clear...

Lifeline skills in consulting – Part III

Understand context, gather information, and analysis skills Lifeline crisis support skill Applied to consulting Meeting each client at where they are now; not where they were, or should be. Generally asking men “What do you think of…” and women...

Lifeline skills in consulting – Part II

Problem-solving Strategising Skills Lifeline crisis support skill Applied to consulting Strengths-based problem solving. Keeping the power with the client. Minimal directives. More empowering, more supportive, more encouraging. Leverage what is already working well,...

Lifeline skills in consulting – Part I

With about 250 hours of telephone crisis support experience under my belt since 2012, it is time to reflect on the skills I have learnt at Lifeline. Over the next four blog posts, I will share how these skills have contributed to my professional practice. If you are...
Captain Hindsight

Captain Hindsight

Hindsight is a not terribly useful during a crisis. It diverts attention from the immediate priorities. It fosters blame. It retards action (because we cannot go back to the past to fix things); all these is more fuel for the fire at hand. Image from Know Your Meme...
Escaping the status quo

Escaping the status quo

Read this inspiring story about Brian Lim’s journey from a “bottom feeder” misfit to a space industry kickstarter. The systems around us, even the ones that nurtures and protect us, can limit us from reaching our full potential. The Singaporean education system Brian...
Design thinkers and the MBTI

Design thinkers and the MBTI

Industrial designer Michael Roller asked designers to take the MBTI (Myers Briggs Type Indicator) to see whether designers fall into certain personality types. He compiled the results here. http://www.michaelroller.com/?p=996 Apparently “designers are less akin to the...
Two things the world need today

Two things the world need today

1. Integrative thoughts and actions. Image courtesy Shutterstock. Industry is getting too specialised. Society is getting too polarised. Time to bring it together. Seeing, understanding and working with the connection between ideas, knowledge pools, Making links;...
Time and B/W thinking

Time and B/W thinking

One way to ameliorate the stuckifying effect of black and white thinking is to consider time. When I hear a politician say how we must tighten our belts to fix the economy, and how some “essential services” like health and education must suffer, I want to...
Black and white thinking

Black and white thinking

Black and white thinking is a common thinking pattern we all get caught up in now and then. Black and white thinking happens when our brains quickly polarise a situation, often unconsciously, to a simple black or white, good or bad. It is a survival mechanism we have...
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