Posts in category: Human Nature

Knowledge transfer vs construction

Knowledge transfer vs construction

Constructed knowledge is “knowledge discovered through exploration or inferred from constructs (mental models made to fit a particular frame of reference) by examining and questioning the available information. In comparison, directed knowledge is ‘ready...
Design + applied psychology: A hybrid problem solving process

Design + applied psychology: A hybrid problem solving process

This is a work-in-progress hybrid process that combines three problem-solving processes I use regularly; Design Thinking, Crisis Support and Suicide First Aid: The design process strengths: creative exploration, collaboration, co-design buy-in, problem definition,...
Rapport in 10

Rapport in 10

Rapport is a powerful state to strive for in any relationship. More so in relationships during a difficult or crisis situation. Establishing genuine rapport with a complete stranger can be achieved in as little as 5-10 minutes. As a Lifeline crisis supporter I...

Avoiding suffering

“…the more you try to avoid suffering, the more you suffer, because smaller and more insignificant things begin to torture you, in proportion to your fear of being hurt.” From The Antidote: Happiness for People Who Can’t Stand Positive Thinking by Oliver...

From big external to small internal

From one of many discussions with the ineffable Bob Jacobson. Here on control, drivers for action, influence, and empowerment. Global village Village global People power Personal empowerment Mass Personal Fast and sterile Slow and rich Big Small (appropriate)...
Global awareness, personal power

Global awareness, personal power

Even as our awareness expands to the global scale, the locus of control has been increasingly contracting to a more personal sphere. Apart from oddballs like North Korea, most of us have a greater level of, and opportunities for, self determination than ever before....
Helping people build loyalty

Helping people build loyalty

Helping people usually involves helping them solve problems they are facing. AKA relieving their pain. A study in the Harvard Business Review shows that companies build customer loyalty through quickly solving problems, not by extraordinary acts of service. Via 5 Ways...
The normalisation of sociopathy

The normalisation of sociopathy

It was disturbing to read through the comments on this article about what working for Apple is like. It is of course reasonable to expect some level of the bad behaviours described in the article in many organisations. And of course there are two sides to the story....
Audacity vs arrogance

Audacity vs arrogance

Arrogance is not audacity. On the surface they may initially appear to be synonymous. I have certainly mistaken one for the other. So how do we tell these apart? AUDACITY – Audacity is a mindset; an approach to engaging with the world outside the self. The...
We get what we venerate

We get what we venerate

“All humans are delusional. It is only the rich who have that delusion fostered. All humans are, to some extent, assholes. But only rich people can get away with it.” — Sean McElwee in This Is Your Brain on Money: Why America’s Rich Think...
Five Gamification Techniques for Business

Five Gamification Techniques for Business

Gamification can take your application or process to the next level of productivity and quality. It is however, not a magic cure, nor does it replace empathic user engagement and good solid design. It needs to help; not alienate or hinder. Read Five Gamification...
Commitment and happiness

Commitment and happiness

Science says we need commitment to be happy. Death is needed for happiness. Life and death are two permanent states we are committed to. There are no other options. Choice can make us unhappy. Committing to “permanent” course of action can make us happier...
Weeding the lawn

Weeding the lawn

How easily we forget the grand and good stuff we have; and focus instead on the small imperfections or setbacks. We train ourselves to notice the weeds growing amongst the lawn. So much so that we no longer see the lawn itself; no matter that the lawn is actually...

Wilful ignorance about the Internet

Why is the government so bent on stuffing up the internet? They don’t understand the technology and: a. Refuse to learn or consult experts. b. Don’t care about wanting to learning. c. Lack the cognitive ability or have some learning difficulty. And/or do...

Reframing for new perspectives

What if the problem you are facing now is actually a blessing? List all the positives you can possibly imagine. However fantastic. Reframing a problem changes our perspective, and in doing so often reveal previously unconsidered and unexplored possibilities and...
Lifeline skills in consulting – Part IV

Lifeline skills in consulting – Part IV

Self awareness and ego management skills Lifeline crisis support skill Applied to consulting Clear boundaries between my issues/needs and the client’s issues/needs. Keeping my ego consciously in check. The only ego I can directly control is my own. Maintaining a clear...

Lifeline skills in consulting – Part III

Understand context, gather information, and analysis skills Lifeline crisis support skill Applied to consulting Meeting each client at where they are now; not where they were, or should be. Generally asking men “What do you think of…” and women...

Lifeline skills in consulting – Part II

Problem-solving Strategising Skills Lifeline crisis support skill Applied to consulting Strengths-based problem solving. Keeping the power with the client. Minimal directives. More empowering, more supportive, more encouraging. Leverage what is already working well,...

Lifeline skills in consulting – Part I

With about 250 hours of telephone crisis support experience under my belt since 2012, it is time to reflect on the skills I have learnt at Lifeline. Over the next four blog posts, I will share how these skills have contributed to my professional practice. If you are...
Captain Hindsight

Captain Hindsight

Hindsight is a not terribly useful during a crisis. It diverts attention from the immediate priorities. It fosters blame. It retards action (because we cannot go back to the past to fix things); all these is more fuel for the fire at hand. Image from Know Your Meme...
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