Posts in category: Human Nature

Doing matters

Doing matters

The same applies to business ideas and inventions. If we don’t get off our backsides and do something, our brilliant idea is...
Behaviour change and anxiety

Behaviour change and anxiety

Change is hard. Anxiety is inevitable involved. I drew this graph to show the anxiety level I feel whenever I change out of an old habit into a new one. I think this also applies to group anxiety whenever change happens in an organisation. What do you think? Does this...
Why nice people do dreadful things

Why nice people do dreadful things

Our actions are founded on our beliefs. In day to day living we have learnt inhibitions that stop us from reacting blindly to stimuli. Our conscious mind and empathy for others enable us to consider consequences before acting. Most of the time. I’ve been...
Missing from Amsterdam

Missing from Amsterdam

For city with streets that are almost as densely packed as Singapore and Sydney, I did not see a single act of public aggression in all of my 10 days there. There were no public arguments, no raised voices, no overt intoxication or antisocial drunken behaviours. The...
Graffiti citizen engagement

Graffiti citizen engagement

This Mashable post This graffiti artist’s ‘experiment’ with the authorities escalated hilariously is interesting from a citizen engagement point of view. (Images above sourced from the Mashable post.) The artist spontaneously started engaging with...
Beliefs, assumption and acceptance

Beliefs, assumption and acceptance

Why is it so hard for us to see beyond our own prejudices, to remain centred in our own humanity when confronted with people outside of our comfort zone, and be more authentically accepting of differences? Some people get terribly irrationally upset over interracial...
Getting customer experience right first time

Getting customer experience right first time

One interesting phenomenon of travelling on my own is that I can spend significant periods of time not talking to anyone. Most tickets are bought from machines or online; machines with multilingual options, and generally very usable user interfaces.  Supermarkets have...
History changing objects

History changing objects

Discovering the Asgard at the Museum Decorative Arts & History in Dublin prompted this post. The fact that one single object can come to be so intimately tied to a country’s history is astounding. As more and more significant human activities – such...
Children need less food

Children need less food

Is the world losing our collective common sense? Many of us have heard, and chuckled at, the truism that common sense is really not that common right? I’m certainly noticing public education campaigns to teach the obvious. Like this poster telling people to feed...
How we make meaning

How we make meaning

There are three layers of perception: The real objective world. Absolute reality that we don’t actually perceive objectively, Our gut reaction.Conditioned responses. Subconscious interpretations. Our active meaning making through storytelling. What we remember...
Knowledge transfer vs construction

Knowledge transfer vs construction

Constructed knowledge is “knowledge discovered through exploration or inferred from constructs (mental models made to fit a particular frame of reference) by examining and questioning the available information. In comparison, directed knowledge is ‘ready...

Design + applied psychology: A hybrid problem solving process

This is a work-in-progress hybrid process that combines three problem-solving processes I use regularly; Design Thinking, Crisis Support and Suicide First Aid: The design process strengths: creative exploration, collaboration, co-design buy-in, problem definition,...
Rapport in 10

Rapport in 10

Rapport is a powerful state to strive for in any relationship. More so in relationships during a difficult or crisis situation. Establishing genuine rapport with a complete stranger can be achieved in as little as 5-10 minutes. As a Lifeline crisis supporter I...

Avoiding suffering

“…the more you try to avoid suffering, the more you suffer, because smaller and more insignificant things begin to torture you, in proportion to your fear of being hurt.” From The Antidote: Happiness for People Who Can’t Stand Positive Thinking by Oliver...

From big external to small internal

From one of many discussions with the ineffable Bob Jacobson. Here on control, drivers for action, influence, and empowerment. Global village Village global People power Personal empowerment Mass Personal Fast and sterile Slow and rich Big Small (appropriate)...
Global awareness, personal power

Global awareness, personal power

Even as our awareness expands to the global scale, the locus of control has been increasingly contracting to a more personal sphere. Apart from oddballs like North Korea, most of us have a greater level of, and opportunities for, self determination than ever before....
Helping people build loyalty

Helping people build loyalty

Helping people usually involves helping them solve problems they are facing. AKA relieving their pain. A study in the Harvard Business Review shows that companies build customer loyalty through quickly solving problems, not by extraordinary acts of service. Via 5 Ways...
The normalisation of sociopathy

The normalisation of sociopathy

It was disturbing to read through the comments on this article about what working for Apple is like. It is of course reasonable to expect some level of the bad behaviours described in the article in many organisations. And of course there are two sides to the story....
Audacity vs arrogance

Audacity vs arrogance

Arrogance is not audacity. On the surface they may initially appear to be synonymous. I have certainly mistaken one for the other. So how do we tell these apart? AUDACITY – Audacity is a mindset; an approach to engaging with the world outside the self. The...
We get what we venerate

We get what we venerate

“All humans are delusional. It is only the rich who have that delusion fostered. All humans are, to some extent, assholes. But only rich people can get away with it.” — Sean McElwee in This Is Your Brain on Money: Why America’s Rich Think...
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