Posts in category: Human Nature

Too senior to be accountable

Too senior to be accountable

Organisations can become too big to fail. The ones with the right political connections that can access public funds should their flounder for any reason. Similarly, certain management executives can become too senior, too well connected, too well entrenched, to be...
Entitlement to voice suffering

Entitlement to voice suffering

Suffering is part and parcel of life. It is only natural that we seek to ameliorate our suffering, to ease ourselves through the difficult times. Many of us have difficulty voicing our suffering. We engage in what I call comparative dismissal. “There is always someone...
Continuum of customer service care factor

Continuum of customer service care factor

Disinterest: I don’t care about what you need. I’ll help you if I want to and when I am ready. Customers are an annoyance. Self Interest: How much money can I make off you? Customers exist to enable my success. They should be so lucky to have me serve them. Balance:...
Three obstacles to constructive discourse

Three obstacles to constructive discourse

The ability to have respectful, calm, rational, considered, fact-based discussion is a core of resolving conflict. These are the biggest obstacles to constructive discourse: 1. Belief/faith: opinions and interpretations over verifiable facts. We are all attached to...
Thank those who go the extra mile, because it probably cost them

Thank those who go the extra mile, because it probably cost them

Those who go the extra mile (to deliver outstanding results) are probably doing so on their own dime. This seems to be the unfortunate reality of work today. We have set up the organisations that run our government institutions, community causes, and private sector...
Can your business bank help (with innovation)?

Can your business bank help (with innovation)?

A bank is necessity a conservative, cautious, slow to react or change organisation. That is their DNA, tied in with their business requirements and industry identity. Who would go to a bank that is on the cutting edge; where chaos, uncertainty, and bleeding occurs?!...
What we pay attention to

What we pay attention to

I posted this aphorism on my Facebook feed a while ago which sparked a discussion with a friend. The following is a summary of the clarity that resulted from that discussion. Thanks Douglas! The thoughts and feelings we pay attention to are the thought and feelings we...
Empathy in electronic communications

Empathy in electronic communications

Empathy and connection works in electronic communications too. It just takes us a bit of time to adapt. I really do believe that the more we spend time on these communication channels, the more we will adapt our inherent empathy and connection abilities to them....
Incremental acceptance of the unacceptable

Incremental acceptance of the unacceptable

Social disasters stem from the gradual acceptance of unacceptable (but small) changes. Step by unchallenged little step, we march as a whole towards a greater outcome we would not otherwise choose. Social disasters can start from both bad and good intentions. A...
Fakery gives permission

Fakery gives permission

Real or Fake? AI Is Making It Very Hard to Know, by Will Knight. The ability to fake evidence with increasing plausibility will like give more of us permission to take greater risks online. As fakery becomes more believable and easier to do, “That wasn’t me (in some...
Asking the wrong questions of politicians

Asking the wrong questions of politicians

When our politicians make terrible decisions, when we struggle to comprehend their seemingly illogical or irrational support for certain causes, we often ask the wrong question. Why do they want to destroy the environment? Why do they want to take away healthcare? Why...
Ill-differentiated triggers

Ill-differentiated triggers

This was on the wall next to a secure door. To exit, I had to touch one of these buttons. But which one? With such ambiguity, I wonder if they get lots of false alarms? I wonder if all the doors in the building have panels arranged in the same way? Or whether some of...
Golden opportunity or trickery?

Golden opportunity or trickery?

A friend of mine, faced with staying in or leaving a job, asked: “How do I differentiate between feeling like I am leaving a golden opportunity and being scammed into believing it’s a golden opportunity?” Here’s my response: We cannot predict the future. We...
Constructive versions of lying techniques

Constructive versions of lying techniques

Here are the eight How to lie in a post-truth world techniques reframed as constructive actions. 1. Tap into an existing narrative. Building your audience’s existing knowledge and biases can be a significant timesaver. Your communication can be more focused on...
EQ visualised

EQ visualised

This is my visualisation of Daniel Goleman’s definition of Emotional Intelligence (EQ) as he described in the video...
Five self-awareness lessons from the 2016 US elections

Five self-awareness lessons from the 2016 US elections

Judge others by their actions, not their words. A candidate can say anything they want before the election, then change their mind after. They can even do a completely reversal, committing to the opposite with as much conviction as the prior position. Promises can be...
Problems in an ego-driven business

Problems in an ego-driven business

When a business is primarily driven by the owner’s ego, the following problems often arise: Wrong priorities: The ego’s needs come first. Everybody else, including customers, must come after. Customers will feel this self-centredness no matter how well it is hidden...
The time for grassroots action is now

The time for grassroots action is now

Forget governments and politicians; the time for grassroots action is now. Like many people I know, I have been increasingly disillusioned with politicians and governments of late; from both and all sides of the liberal/conservative divide. Politicians in the US and...
Why ego-driven businesses fail

Why ego-driven businesses fail

When the owner’s ego is the primary driver for a business, it can fail because the ego’s need for attention gets in the way. The dominance of the ego can be quite apparent when we start looking out for it. It is often stated upfront in the business/marketing plans,...
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