Continuum of customer service care factor

Disinterest: I don’t care about what you need. I’ll help you if I want to and when I am ready. Customers are an annoyance. Self Interest: How much…

Three obstacles to constructive discourse

The ability to have respectful, calm, rational, considered, fact-based discussion is a core of resolving conflict. These are the biggest obstacles to constructive discourse: 1. Belief/faith: opinions and…

Can your business bank help (with innovation)?

A bank is necessity a conservative, cautious, slow to react or change organisation. That is their DNA, tied in with their business requirements and industry identity. Who would…

If you don't like something, just take away its only power: your attention.

What we pay attention to

I posted this aphorism on my Facebook feed a while ago which sparked a discussion with a friend. The following is a summary of the clarity that resulted…

Empathy in electronic communications

Empathy and connection works in electronic communications too. It just takes us a bit of time to adapt. I really do believe that the more we spend time…

Incremental acceptance of the unacceptable

Social disasters stem from the gradual acceptance of unacceptable (but small) changes. Step by unchallenged little step, we march as a whole towards a greater outcome we would…

Fakery gives permission

Real or Fake? AI Is Making It Very Hard to Know, by Will Knight. The ability to fake evidence with increasing plausibility will like give more of us…

Asking the wrong questions of politicians

When our politicians make terrible decisions, when we struggle to comprehend their seemingly illogical or irrational support for certain causes, we often ask the wrong question. Why do…

Ill-differentiated triggers

This was on the wall next to a secure door. To exit, I had to touch one of these buttons. But which one? With such ambiguity, I wonder…

Golden opportunity or trickery?

A friend of mine, faced with staying in or leaving a job, asked: “How do I differentiate between feeling like I am leaving a golden opportunity and being…

Constructive versions of lying techniques

Here are the eight How to lie in a post-truth world techniques reframed as constructive actions. 1. Tap into an existing narrative. Building your audience’s existing knowledge and…

EQ visualised

This is my visualisation of Daniel Goleman’s definition of Emotional Intelligence (EQ) as he described in the video below.

Four lessons in social manipulation from the 2016 US elections

Black and white thinking. This is the core of simplistic thinking, where we render complexity into easy, yes/no, good/bad, for/against positions. No individual is all “good” or all…

Five self-awareness lessons from the 2016 US elections

Judge others by their actions, not their words. A candidate can say anything they want before the election, then change their mind after. They can even do a…

Problems in an ego-driven business

When a business is primarily driven by the owner’s ego, the following problems often arise: Wrong priorities: The ego’s needs come first. Everybody else, including customers, must come…

The time for grassroots action is now

Forget governments and politicians; the time for grassroots action is now. Like many people I know, I have been increasingly disillusioned with politicians and governments of late; from…

Why ego-driven businesses fail

When the owner’s ego is the primary driver for a business, it can fail because the ego’s need for attention gets in the way. The dominance of the…

Post-traumatic growth

The Surprising Benefit Of Going Through Hard Times is a positive article on thriving after traumatic events. A common traumatic event many working professional face is being the…

Some problems are insoluble

Let’s define solved as – the problem has be dealt with, or cleared up, in such a way that it has gone away and not likely to occur…

The pros and cons of being nice

Because humans are social animals, being nice is a basic requirement to stay in business. If we want our businesses to last, we must learn to work with…

Asking open questions for deeper richer responses

How we ask a question determines the usefulness of what we get back. The mild avoidance I have with question and answer sites like Quora is this: The…

The importance of being healthy selfish

A core aspect of elevating ourselves is learning healthy selfishness. Healthy selfish is why we must put on our own oxygen masks first, before helping others. In every…

$500 census server

QUT students design a $500 cloud-based census server four times better than IBM’s $9 million system. This article about two university students creating a system over a weekend…

Talent-Belief gap

Self-efficacy is the belief that we are able to respond effectively or successfully to a given situation. The Talent-Belief gap describes how well our self-belief (efficacy) tallies with…

 

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