Posts in category: Efficacy

Entitlement to voice suffering

Entitlement to voice suffering

Suffering is part and parcel of life. It is only natural that we seek to ameliorate our suffering, to ease ourselves through the difficult times. Many of us have difficulty voicing our suffering. We engage in what I call comparative dismissal. “There is always someone...
Continuum of customer service care factor

Continuum of customer service care factor

Disinterest: I don’t care about what you need. I’ll help you if I want to and when I am ready. Customers are an annoyance. Self Interest: How much money can I make off you? Customers exist to enable my success. They should be so lucky to have me serve them. Balance:...
Three obstacles to constructive discourse

Three obstacles to constructive discourse

The ability to have respectful, calm, rational, considered, fact-based discussion is a core of resolving conflict. These are the biggest obstacles to constructive discourse: 1. Belief/faith: opinions and interpretations over verifiable facts. We are all attached to...
Ill-differentiated triggers

Ill-differentiated triggers

This was on the wall next to a secure door. To exit, I had to touch one of these buttons. But which one? With such ambiguity, I wonder if they get lots of false alarms? I wonder if all the doors in the building have panels arranged in the same way? Or whether some of...
Golden opportunity or trickery?

Golden opportunity or trickery?

A friend of mine, faced with staying in or leaving a job, asked: “How do I differentiate between feeling like I am leaving a golden opportunity and being scammed into believing it’s a golden opportunity?” Here’s my response: We cannot predict the future. We...
Constructive versions of lying techniques

Constructive versions of lying techniques

Here are the eight How to lie in a post-truth world techniques reframed as constructive actions. 1. Tap into an existing narrative. Building your audience’s existing knowledge and biases can be a significant timesaver. Your communication can be more focused on...
EQ visualised

EQ visualised

This is my visualisation of Daniel Goleman’s definition of Emotional Intelligence (EQ) as he described in the video...
Post-traumatic growth

Post-traumatic growth

The Surprising Benefit Of Going Through Hard Times is a positive article on thriving after traumatic events. A common traumatic event many working professional face is being the target of a manager, colleague, business partner who has APD (anti-social personality...
Some problems are insoluble

Some problems are insoluble

Let’s define solved as – the problem has be dealt with, or cleared up, in such a way that it has gone away and not likely to occur again any time soon, or ever again. Not all problems are solvable by this definition. Because to solve it would require one or more...
Three dimensions for understanding a problem

Three dimensions for understanding a problem

Looking at a problem across the following three dimensions may be useful in helping us better understand and problem, reframe our perceptions, and find ways to move forward. Is it you or the circumstance? Sometimes the problem is not us, but rather the circumstance we...
Talent-Belief gap

Talent-Belief gap

Self-efficacy is the belief that we are able to respond effectively or successfully to a given situation. The Talent-Belief gap describes how well our self-belief (efficacy) tallies with our actual talents and abilities. The presence of a Talent-Belief gap means we...
Anxiety blocks creativity

Anxiety blocks creativity

“…feelings of anxiety stimulate your limbic system, causing your brain to release stress hormones. The limbic system stops communicating with the cerebral cortex, the part of your brain responsible for creativity. Your heart pounds, you stop being able to...
Mechanistic Processes vs Guiding Principles

Mechanistic Processes vs Guiding Principles

Mechanistic Processes Processes solve problems by applying predefined reactions/steps to anticipated challenges. A person running the process needs only to know when to execute which step. A typical business process is necessarily rules-based and mechanistic: Do this,...
When strong emotions override communications

When strong emotions override communications

Strong emotions can get in the way of constructive dialogue and communication. They can be triggered in either party in the dialogue. And they can spread – each party can pick up the other’s strong emotions. Strong emotions interrupt our ability to think...
Engaging the brain to help the heart

Engaging the brain to help the heart

When we are caught up in our emotions, it can be very hard to interrupt that inner turmoil. That’s the problem with emotions – they can be so amorphous and sticky. They get into everything. Gum up the workings of our brains. Just letting the feelings flow on...
Ambiguity can be a strength too

Ambiguity can be a strength too

We hear a lot about the importance of precision in communications, especially in technical domains where ambiguity can lead to costly or deadly mistakes. But precision and ambiguity are two sides of the same coin. In the right context they can be equally powerful and...
Pragmatism an undervalued strength

Pragmatism an undervalued strength

Pragmatism seems to be somewhat undervalued these days. And yet it is a powerful antidote to the plethora of fads and trends promising easy fixes and quick answers to every aspect of our existence: how we eat, work, think, feel and play. At the end of the day, surely...
Ideals vs perfectionism

Ideals vs perfectionism

I have on a few occasions heard this said with derision and disdain: “Ideals (and values) just hold us back.” I think a lot of the time this is because they have confused Ideals with Perfectionism. Ideals give us a grand vision to strive towards. There is no illusion...
Watering sustainable behaviour change

Watering sustainable behaviour change

Trying to change behaviour with brute force, punitive means is like watering a sandy hydrophobic garden bed with large buckets of water. On the face of it, the bed looks watered. But in reality the bulk of the water simply runs off the top of the bed. There is little...
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