Posts in category: Craftsmanship

Facts, emotions and crises

Facts don’t by themselves cause crises. It is our emotional responses to them that can spin a situation into a panic. A crucial aspect of any problem solving is to acknowledge and work with the emotional aspects (in additional to the hard facts.) Exploring and...

Inspiration fatigue

I had a great day at TEDxPerth recently. Until I got inspiration fatigue towards the end. Inspiration is great. But inspiration alone is not generative. it does not produce any outcomes. Actions are what matter. So what is the conversion rate from inspiration to...
Work is serial monogamy

Work is serial monogamy

“All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.” — Tom Peters Thinking of work as a series of projects is like serial monogamy: a string of sequential commitments to different...

Staying hungry

Steve Jobs famously said “stay hungry, stay foolish” in a 2005 commencement speech he made in Stanford University. Staying hungry is to be open to and seek out new, experiences, and deliberately choose alternative pathways. The world is an endless buffet of...
Confusing methodology with outcomes

Confusing methodology with outcomes

Thefreedictionary.com provides the following definitions: Methodology: A body of practices, procedures, and … working methods: Outcome: An end result; a consequence. In other words, methodology is the process of how. A methodology often creates tangible...

Aging and problem focus

As we get older, our focus on problems seems to retreat from greater world issues to the more immediate and personal aches and pains. We swap our universal ideals for smaller wins; adventures for creature comforts. We care less about changing the world, and more about...

Pattern recognition

“What differentiates serially-good-deciders from the rest of us is pattern recognition. This is the ability to see the generic and lasting patterns that underpin localized and ephemeral data, and which form the unseen framework around which lasting success is...
UX/UI for internal vs public users

UX/UI for internal vs public users

The UX/UI design context can vary depending on whether the expected end users of a given application are internal staff or the general public. INTERNAL (Specialised) Users PUBLIC (External) Users Example: Tax Office intranet audit application. Example: Web-based...
Three elements of a UX use-context

Three elements of a UX use-context

There are three aspects we need to consider when reviewing a use context. How the design addresses these elements will directly affect the user experience of the product or service. Physical The physical environment, the physical ability of the user, and the physical...
Whole-heartedly; or go home

Whole-heartedly; or go home

Someone once said to me once (with a fair amount of contempt): Why do you bother to try and bring your whole self to work? Why do you need to care about the project’s purpose, the organisation’s values, or how well the business’ ethics line up with...
User-centred design mindset

User-centred design mindset

Underlying any effective user-centred designer is the fundamental desire to be of service. Understanding derived from empathy drives truly insightful requirements gathering. What is it really like for the user? How do they feel? What do they want? What are they afraid...
Mettle and metal

Mettle and metal

Any professional needs only two “things” to create value – mettle and metal. Mettle: this is the thinking, experience, expertise, and EQ wrapped up in divergent creativity and convergent analysis. Metal: the core set of tools, models or frameworks....
Design seesaw

Design seesaw

When designing a service, product, or software application, there are often these four aspects to balance.

Sing from your heart

Remember this from 2007? It always reminds me that all is well with the world. Totally deserving of the close to 100 million views! I reckon the lesson here is: do what you are here to do; and all will work out. Even in the cut-throat music world, you don’t have to be...

Double spaces and double linebreaks

Do you automatically hit space twice after a fullstop (a period)? Or hit Enter (Return) twice at the end of each paragraph? In this day of digital type and sophisticated wordprocessors, these habits of old are no longer needed; and they complicate matters downstream...
Evaluating design

Evaluating design

Most people seem to evaluate a piece of design primarily at a visual/emotional level. Discussions involve words like beautiful, cool, attractive, like, love and so on. While there is an undeniable emotional aspect to design, evaluating it mainly on looks diminishes...

Creativity and useless feedback

The Angry Aussie had an interesting post on Unsolicited Advice. The two points that stood out for me were: Creativity is innate. It is personal and driven from within. “It is extremely rare that any worthwhile act of creation is triggered by someone telling you what...
Spot and stop mistakes

Spot and stop mistakes

Many of us would have come across this cringe-inducing Mr Bean-esque news item by now: “an octogenarian neighbor of the church, who, noticing the damage to the painting, took it upon herself to restore the painting “with good intentions” but “without...

Businesses don’t care. Individuals do.

In many countries, businesses (and other organisations) are legal entities like individual humans. Many have inspiring, socially-aware brand values, caring cultures and strict codes of ethical conduct. At the end of the day, however, the expression of caring comes...

What is Strategic Design?

The act of design can be divided into two broad parts: strategy and execution. Strategic design is the initial exploration, understanding and planning part. Executional design then follows to implement the final solutions. Strategic design sets the foundation for...
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