Empathy in electronic communications

Empathy and connection works in electronic communications too. It just takes us a bit of time to adapt. I really do believe that the more we spend time…

From Facebook to direct interactions

Image via Buzzfeed. It took about five minutes yesterday, standing on a busy train platform, to decide to scale back (ok, suspend) my interactions on Facebook. Nothing bad…

Just hiring diversity is not enough

Diversity is more than just hiring diverse people in your organisation. If everyone in your organisation is unwilling, or don’t know how to connect to each other, then…

Seeing clearly and mastery

Many of us would have seen this “Game Changers” ad for the Australian government’s Department of Finance by now. It still surprises me that in spite of our…

Constructive versions of lying techniques

Here are the eight How to lie in a post-truth world techniques reframed as constructive actions. 1. Tap into an existing narrative. Building your audience’s existing knowledge and…

How to lie in a post-truth world

In this age of post-truth politics and alternate facts, lying had never been more in the public eye. We see it in politics and in marketing; in the…

Asking open questions for deeper richer responses

How we ask a question determines the usefulness of what we get back. The mild avoidance I have with question and answer sites like Quora is this: The…

When strong emotions override communications

Strong emotions can get in the way of constructive dialogue and communication. They can be triggered in either party in the dialogue. And they can spread – each…

Latte and context

In Australia, when we ask for a latte at a cafe, we always mean a caffe latte; and not a glass of milk. This is the context of…

Marketing masks mediocrity

Marketing can mask mediocrity. And indeed, a lot of marketing is being used to pass off mediocre products and services as more than they are. And in the…

Millennials lack social skills

I have often heard this assertion. Always from an older person. And across cultural and professional strata. This easy dismissal may seem like an immediately obvious truism. This…

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start…

Sparse info; more weight?

Hypothesis: the less information we have about a place for example, the more weight we may tend to give it that information. In other words, do we tend…

Foot traffic lines

Is not often we think about or consciously notice lines used to direct foot traffic in public spaces. Here are three examples from my recent travels. This triangle…

Design museum design fail!

There are three examples of a functional design fail that really should never happen outside of a design school.  These were spotted in an Oslo design museum of all places!…

Communicating the basics

Sometimes designers shoot ourselves in the foot when it comes to communicating. We become so focused and caught up in the work we forget to tell the end…

Just say “fast”

Another sign that had too many words. So I fixed it (virtually!) The main copy can be further simplified to: Hold small children. Face forward. Stand away from sides….

Creating “foreign” to test UX

When was the last time you travelled through a country where you didn’t know the local language? Not having any hooks into an unfamiliar culture (to which language…

Children need less food

Is the world losing our collective common sense? Many of us have heard, and chuckled at, the truism that common sense is really not that common right? I’m…

Process: roast beef

This is a process chart I just sketched out to work out the timing for roast beef. Guest what’s for dinner tonight?!!

Infographic fail

I was excited by the title of this AdWeek post Infographic: See Which Devices Your Target Audience Is Using but was most dismayed to find that I cannot…

Pay attention to build connections

Thoughts after reading Is Facebook Making Us Lonely: If we were to describe Facebook to someone in the eighties, they would be forgiven for thinking that it’s mere…

Dell Venue 8 Pro opportunity missed

Image via Dell. After several months of struggling through growing disappointments with a brand new Dell Venue 8 Pro tablet, I finally returned it (with some relief) after…

Apple emojis missing the point

Image via Gizmodo.com Apple’s new racially diverse emoji choices may be well intentioned but they completely missed the point of emojis. Emojis are those little icons we use…

 

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