Posts in category: Communications

Three ways to manipulate the media

Three ways to manipulate the media

This is interesting write-up about Kellyanne Conway’s media manipulation techniques: http://www.news.com.au/finance/business/media/kellyanne-conway-banned-from-msnbcs-morning-joe-news-show/news-story/e0b6a3a7fcecd1cd1ee1482f1556c62c The bit towards the bottom “HOW...
Three obstacles to constructive discourse

Three obstacles to constructive discourse

The ability to have respectful, calm, rational, considered, fact-based discussion is a core of resolving conflict. These are the biggest obstacles to constructive discourse: 1. Belief/faith: opinions and interpretations over verifiable facts. We are all attached to...
Human- vs machine-centric content design

Human- vs machine-centric content design

Designers generally design for humans. Human-centric design makes sense as the consumers/users are humans. There are key principles and best practices governing structure, content, and presentation. These are factors that affect a design’s accessibility, usability and...
Context (in an alt fact universe) is king

Context (in an alt fact universe) is king

Content is king – back when we could trust the content. In alternate facts universe, content is malleable. It can be spun and massaged to suit any agenda. If we want to read content correctly, we need to know the context. We can leverage empathy to understand...
Empathy in electronic communications

Empathy in electronic communications

Empathy and connection works in electronic communications too. It just takes us a bit of time to adapt. I really do believe that the more we spend time on these communication channels, the more we will adapt our inherent empathy and connection abilities to them....
From Facebook to direct interactions

From Facebook to direct interactions

Image via Buzzfeed. It took about five minutes yesterday, standing on a busy train platform, to decide to scale back (ok, suspend) my interactions on Facebook. Nothing bad happened. It was just another day. I probably got overtired. And Facebook wasn’t helping. I like...
Just hiring diversity is not enough

Just hiring diversity is not enough

Diversity is more than just hiring diverse people in your organisation. If everyone in your organisation is unwilling, or don’t know how to connect to each other, then your organisation is no more diverse beyond the politically-correct stock photos on your...
Seeing clearly and mastery

Seeing clearly and mastery

Many of us would have seen this “Game Changers” ad for the Australian government’s Department of Finance by now. It still surprises me that in spite of our intense exposure to slickly-produced media, none of the decision makers noticed the awkwardness of this...
Constructive versions of lying techniques

Constructive versions of lying techniques

Here are the eight How to lie in a post-truth world techniques reframed as constructive actions. 1. Tap into an existing narrative. Building your audience’s existing knowledge and biases can be a significant timesaver. Your communication can be more focused on...
How to lie in a post-truth world

How to lie in a post-truth world

In this age of post-truth politics and alternate facts, lying had never been more in the public eye. We see it in politics and in marketing; in the form of pronouncements, media releases, editorials, and of course, advertising. Here are eight mechanisms I see being...
Asking open questions for deeper richer responses

Asking open questions for deeper richer responses

How we ask a question determines the usefulness of what we get back. The mild avoidance I have with question and answer sites like Quora is this: The questions are predominantly looking for straightforward answers, and are closed in nature. Examples: How do I do this?...
When strong emotions override communications

When strong emotions override communications

Strong emotions can get in the way of constructive dialogue and communication. They can be triggered in either party in the dialogue. And they can spread – each party can pick up the other’s strong emotions. Strong emotions interrupt our ability to think...
Latte and context

Latte and context

In Australia, when we ask for a latte at a cafe, we always mean a caffe latte; and not a glass of milk. This is the context of the word “latte” in Australia. When I saw a pack of wafer biscuits labelled “latte” I unthinkingly assume they would be coffee flavoured....
Marketing masks mediocrity

Marketing masks mediocrity

Marketing can mask mediocrity. And indeed, a lot of marketing is being used to pass off mediocre products and services as more than they are. And in the short term, this clearly works. You go to a brilliant sounding workshop or seminar, only to find a lot of...
Millennials lack social skills

Millennials lack social skills

I have often heard this assertion. Always from an older person. And across cultural and professional strata. This easy dismissal may seem like an immediately obvious truism. This may however, be judgement from a position of ignorance; with a dash of change anxiety. We...
“What an ugly baby”

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start on the wrong track, address the wrong issues, become blind-sighted and lose their way. Yes some babies are not...
Sparse info; more weight?

Sparse info; more weight?

Hypothesis: the less information we have about a place for example, the more weight we may tend to give it that information. In other words, do we tend to place more value on sparse information? When I was leaving Berlin for Vienna recently, a “helpful” and friendly...
Foot traffic lines

Foot traffic lines

Is not often we think about or consciously notice lines used to direct foot traffic in public spaces. Here are three examples from my recent travels. This triangle was painted at a T intersection of the exit ramps in London Pimlico tube station. I think it is intended...
Design museum design fail!

Design museum design fail!

There are three examples of a functional design fail that really should never happen outside of a design school.  These were spotted in an Oslo design museum of all places! Dark cyan on black with a thin typeface. Light silver on translucent white. (Maybe it was...
Communicating the basics

Communicating the basics

Sometimes designers shoot ourselves in the foot when it comes to communicating. We become so focused and caught up in the work we forget to tell the end user critical information such as the all-important where and when of an event. This site — 100serie.no...
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