Posts in category: Business Practice

Resource: What is strategic design

Strategic design is the initial exploration, understanding and planning part. Executional design then follows to implement the final solutions. … Strategic designers are the meta-design people you hire before you hire the executional designers. Read more here:...
Maybe you need a project designer?

Maybe you need a project designer?

I think some projects are missing a crucial role in the form of a Project Designer. Management stakeholders/sponsors aside, you typically have the project visionary who carries the big-picture, driving vision for the project, and the expert implementers who are tasked...

Protocol and practise

Protocols set out ideal-case responses to anticipated situations. They aim to guide and standardise an organisation’s responses to the outside world. Sometimes organisations can get very antsy when their people don’t follow protocols to the letter....

Whole-self, not wholesale

One of the greatest gift of working for myself is that I can create client relationships where I am able to bring my whole self to work. Bringing my whole self makes things easier as I can just be me. I don’t need to pretend to be who I am not. This enables more...

Death by deliberation

At the start of projects, there is necessarily a lot more more deliberations than decisions. As the project moves towards implementation, the amount of deliberations should go down, while decisions go up. If deliberations continue to siphon up considerable amount of...
A unifying vision

A unifying vision

A unifying vision corrals the focus of individuals and sets the direction of the group. Without a unifying vision, the group acts...
Work is serial monogamy

Work is serial monogamy

“All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.” — Tom Peters Thinking of work as a series of projects is like serial monogamy: a string of sequential commitments to different...

Pain and invoicing for work

We are not very good at remembering pain. When experiencing immediate pain, we would do anything, pay any amount, and do anything to be rid of it. This is why threats of physical hard or torture work. When the pain goes away, we immediately begin to forget just how...
Confusing methodology with outcomes

Confusing methodology with outcomes

Thefreedictionary.com provides the following definitions: Methodology: A body of practices, procedures, and … working methods: Outcome: An end result; a consequence. In other words, methodology is the process of how. A methodology often creates tangible...

Coping with disruptions

In an interdependent system with established rules, a player can disrupt it by consistently acting contrary to the rules. To the point where no one wins and the system breaks down. I played my first game of Billionaire recently. I got the rules mixed up. Instead of...
Decision “rights”

Decision “rights”

Right Decision: Decisions are made by the right people, in the right roles, with the right authority. Right Accountability: the right people who made the decisions are accountable. Right Rewards: the right people are...

Paper-pen replacement?

Do you use a pen-based tablet or tablet PC to replace pen and paper in meetings? I’ve been looking out for a practicable way to electronically capture a combination of drawings, handwriting, and handwriting-recognised-text for a while now. The recently released...

Selling short? Or practising abundance?

If we give away something we have worked hard on for free, are we selling ourselves short? Or is there more to it? Designer Adam Whitcroft gives away a set of beautifully crafted icons for free. This is his rationale: I didn’t start Batch with the aim of selling it,...

Fear-based workplace

This Businessweek article – Ten Signs of a Fear-Based Workplace was written near the start of the global financial crisis. The points are nonetheless still very relevant today. Some, like points 3 and 4, have long been unquestioningly accepted “rules” of...

The voices within

The internal conversations we have with ourselves have a significant bearing on our well-being and our responses to external stimuli. Awareness of these conversations is an important step toward more conscious, deliberate and authentic being. Similarly, organisations...
The Cycle of Abuse in the workplace

The Cycle of Abuse in the workplace

Workplace bullying is expensive! “The Report estimated that workplace bullying costs the Australian economy between $6 billion and $36 billion every year and that a workplace bullying cases costs employers an average of $17,000 to $24,000 per claim.” —...

UI, UX, IA and gamification in context

Everything we use – including software applications, machinery/equipment, and processes/services – has a User Experience (UX) component. The user experience of a product or service is what the user feels, thinks and experiences in the course of interacting with this...

Co-design vs design by committee

Co-design is not the same as design by committee. There are similarities. Especially in the wide stakeholder consultation/involvement. Co-design: There is still a designer (or a design tean with a design lead) who makes experience and expertise driven decisions...
Whole-heartedly; or go home

Whole-heartedly; or go home

Someone once said to me once (with a fair amount of contempt): Why do you bother to try and bring your whole self to work? Why do you need to care about the project’s purpose, the organisation’s values, or how well the business’ ethics line up with...
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