Posts in category: Business Practice

Hidden true value

Hidden true value

The value we can offer our clients can be divided into two parts. The part above the ground is the visible part – this is our marketing – what we tell the world we do. This part is tailored to the context of our target audience. It is also our...
Industry habits and expectations

Industry habits and expectations

Have you ever waited for a tradesperson who didn’t turn up when they said they would? Or bought a piece of technology that did not work until updates were applied at your own expense/effort? Were batteries included the last time you bought a toy? (Remember Nigel...
Leading by example not

Leading by example not

There’s a media frenzy going on the last few days over the public Bondi billionaires brawl between high profile business figures David Gyngell and James Packer. Given leadership personality traits can and do infuse organisations from the top down, I wonder what...
Change toolkit

Change toolkit

1. Accept uncertainty. Embracing change means being OK with uncertainty. Hard though it may be to contend with, we need to accept the fact that there is actually very little that we can control in the world. So we should stop trying so hard! 2. Build resilience....
The dark side of expertise

The dark side of expertise

Sometimes, the more we know, the more uncertain and doubtful we become (at least for those of us who have some level of self awareness.) Experience gives us the wisdom to correctly anticipate pitfalls. This predictive insight also makes us more reticent and...
Personality vs process businesses

Personality vs process businesses

Every so often, I hear this wisdom being passed around entrepreneurial circles: Don’t build a business around you. You must create a business that is process-driven, not personality driven. You need a clear exit strategy for yourself to make your business truly...
The Lucifer Effect

The Lucifer Effect

When evil happens, we tend to take an egocentric approach to analysis. We look for the bad apples. In his TED talk “The psychology of evil” Philip Zimbardo explains how otherwise good apples can turn bad, when placed in a bad barrel, created and sustained...
The changing nature of my work

The changing nature of my work

I made an interesting discovery while responding to one of the provocations on somewhere.com: I have been taking mostly text-based notes on the go in the past few years. I would have thought I do a last some visual notes, as I used to when I was using paper notebooks....
McDonalds: our food, your questions

McDonalds: our food, your questions

McDonalds is running a “we’ll answer your questions” campaign in Australia at the moment. Some of the questions and answers are interesting, from a human interaction/social media perspective. Here are a couple of expected passive-aggressive...
My kanban

My kanban

I added a kanban view to my jobs database recently. It made at-a-glance status updates way easier. The Doing and Waiting lists are limited to 6 cards each. I have no idea why it took me so long to get to this… You can read about kanban here:...

Resource: What is strategic design

Strategic design is the initial exploration, understanding and planning part. Executional design then follows to implement the final solutions. … Strategic designers are the meta-design people you hire before you hire the executional designers. Read more here:...
Maybe you need a project designer?

Maybe you need a project designer?

I think some projects are missing a crucial role in the form of a Project Designer. Management stakeholders/sponsors aside, you typically have the project visionary who carries the big-picture, driving vision for the project, and the expert implementers who are tasked...

Protocol and practise

Protocols set out ideal-case responses to anticipated situations. They aim to guide and standardise an organisation’s responses to the outside world. Sometimes organisations can get very antsy when their people don’t follow protocols to the letter....

Whole-self, not wholesale

One of the greatest gift of working for myself is that I can create client relationships where I am able to bring my whole self to work. Bringing my whole self makes things easier as I can just be me. I don’t need to pretend to be who I am not. This enables more...

Death by deliberation

At the start of projects, there is necessarily a lot more more deliberations than decisions. As the project moves towards implementation, the amount of deliberations should go down, while decisions go up. If deliberations continue to siphon up considerable amount of...
A unifying vision

A unifying vision

A unifying vision corrals the focus of individuals and sets the direction of the group. Without a unifying vision, the group acts...
Work is serial monogamy

Work is serial monogamy

“All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.” — Tom Peters Thinking of work as a series of projects is like serial monogamy: a string of sequential commitments to different...

Pain and invoicing for work

We are not very good at remembering pain. When experiencing immediate pain, we would do anything, pay any amount, and do anything to be rid of it. This is why threats of physical hard or torture work. When the pain goes away, we immediately begin to forget just how...
Confusing methodology with outcomes

Confusing methodology with outcomes

Thefreedictionary.com provides the following definitions: Methodology: A body of practices, procedures, and … working methods: Outcome: An end result; a consequence. In other words, methodology is the process of how. A methodology often creates tangible...
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