Posts in category: Business Practice

Incremental acceptance of the unacceptable

Incremental acceptance of the unacceptable

Social disasters stem from the gradual acceptance of unacceptable (but small) changes. Step by unchallenged little step, we march as a whole towards a greater outcome we would not otherwise choose. Social disasters can start from both bad and good intentions. A...
Just hiring diversity is not enough

Just hiring diversity is not enough

Diversity is more than just hiring diverse people in your organisation. If everyone in your organisation is unwilling, or don’t know how to connect to each other, then your organisation is no more diverse beyond the politically-correct stock photos on your...
Reviewing commitments

Reviewing commitments

How often are we caught up in a particular course of action – something we had committed to some time ago – when it no longer serves us in the here and now? Or perhaps it is even something that is actively impeding our business right now. Or something we are...
Details details details

Details details details

This is one of the monitors in a local McDonald’s. Do you notice anything odd about the display? It has been like this since I first came here over 5 years ago. The vertical white line pans left and right endlessly. Order numbers appear behind the words...
Problems in an ego-driven business

Problems in an ego-driven business

When a business is primarily driven by the owner’s ego, the following problems often arise: Wrong priorities: The ego’s needs come first. Everybody else, including customers, must come after. Customers will feel this self-centredness no matter how well it is hidden...
Why ego-driven businesses fail

Why ego-driven businesses fail

When the owner’s ego is the primary driver for a business, it can fail because the ego’s need for attention gets in the way. The dominance of the ego can be quite apparent when we start looking out for it. It is often stated upfront in the business/marketing plans,...
The pros and cons of being nice

The pros and cons of being nice

Because humans are social animals, being nice is a basic requirement to stay in business. If we want our businesses to last, we must learn to work with people’s emotions effectively. We must build relationship equity with our emotional intelligence (EQ.) Just...
$500 census server

$500 census server

QUT students design a $500 cloud-based census server four times better than IBM’s $9 million system. This article about two university students creating a system over a weekend that “could handle nearly 40 times as many census submissions per second” made a...

If you truly feared failure…

This is an interesting reframe: “People who think they fear failure have got it wrong. They really fear success. If you truly feared failure, you’d be very successful.” — Barbara Sher in I Could Do Anything If I Only Knew What it Was. The fear...
Recruitment approach limits fresh thinking?

Recruitment approach limits fresh thinking?

Employers continue to play it safe; while still saying they want fresh thinking and innovation. …employers explicitly look for certainty about productivity and fit in their new hires. The data is divided by level of uncertainty. Narrow experience in a firm’s...
Making THEM change

Making THEM change

I have sometimes joked that this is the ultimate change management tool. People I have said it to have generally found it funny. Because we recognise the underlying truth about change – no one likes to be made to change from the outside! Can you remember a time...
Pragmatism an undervalued strength

Pragmatism an undervalued strength

Pragmatism seems to be somewhat undervalued these days. And yet it is a powerful antidote to the plethora of fads and trends promising easy fixes and quick answers to every aspect of our existence: how we eat, work, think, feel and play. At the end of the day, surely...
Making money in software

Making money in software

Here are four broad approaches to make money in software development today. Let me know if you find them useful. 1. Create and maintain bespoke software for vertical markets. Conservative industries like banking, manufacturing and mining. Rely on on specialised...
Working on vs working in

Working on vs working in

Working In: habits and operationalised processes; dealing with the day-to-day. Working On: is invocation, new habits, new processes. Dealing with strategic decisions and putting in place...
What does your brand sound like?

What does your brand sound like?

I spotted this question on LinkedIn recently. I want my brand to be quiet. Because I want it to be about listening to what my clients have to say. I want it to be a quiet contemplative creative space they can grow new possibilities in. Much of branding can be pushy...
Empathy in customer service

Empathy in customer service

Expressing genuine concern and empathy for the customer’s predicament helps. It does not take much to say “That sounds really unpleasant. I’m sorry you had to experience that.” When we express empathy, most people’s gut reaction (at least...
“What an ugly baby”

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start on the wrong track, address the wrong issues, become blind-sighted and lose their way. Yes some babies are not...
If we were our own client

If we were our own client

Do you treat others better than you treat yourself? Do you forgive others more easily, even as you demand more from yourself? Do you put off doing something that needed doing because you didn’t feel like it?But if your clients were to request the same thing...
Un-extraordinary Vertu

Un-extraordinary Vertu

Vertu may be for extraordinary people but this ad of theirs at Berlin Tegel airport was definitely sub-ordinary. Actually rather poor. The composition is amateurish. The layout looks like it had been assembled last-minute with elements spread mechanically, evenly and...
Selling game alphas is the ultimate lean

Selling game alphas is the ultimate lean

Game companies selling alpha-release (essentially unfinished, work-in-progress) games has to represent the ultimate in lean. More game companies seem to do this. Instead of taking the more conventional, longer process of building the complete product,  testing,...
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