Posts in category: Business Practice

Why hotdesking is broken

Why hotdesking is broken

Our sense of belonging to a group, an organisation, a tribe, etc is rooted in location/space as well as in social/psychological factors. Whether consciously or otherwise, we have a sense of belonging to the organisation employing us. Our cubicle/desk/office is our...
Too senior to be accountable

Too senior to be accountable

Organisations can become too big to fail. The ones with the right political connections that can access public funds should their flounder for any reason. Similarly, certain management executives can become too senior, too well connected, too well entrenched, to be...
Continuum of customer service care factor

Continuum of customer service care factor

Disinterest: I don’t care about what you need. I’ll help you if I want to and when I am ready. Customers are an annoyance. Self Interest: How much money can I make off you? Customers exist to enable my success. They should be so lucky to have me serve them. Balance:...
Thank those who go the extra mile, because it probably cost them

Thank those who go the extra mile, because it probably cost them

Those who go the extra mile (to deliver outstanding results) are probably doing so on their own dime. This seems to be the unfortunate reality of work today. We have set up the organisations that run our government institutions, community causes, and private sector...
Signs of a broken organisation

Signs of a broken organisation

A combination of the following behaviours and conditions, seen consistently over a period of time, can be a sign that things are not well in an organisation. Senior management is missing in action; especially during crises. Management is alienated from the workforce...
Can your business bank help (with innovation)?

Can your business bank help (with innovation)?

A bank is necessity a conservative, cautious, slow to react or change organisation. That is their DNA, tied in with their business requirements and industry identity. Who would go to a bank that is on the cutting edge; where chaos, uncertainty, and bleeding occurs?!...
Incremental acceptance of the unacceptable

Incremental acceptance of the unacceptable

Social disasters stem from the gradual acceptance of unacceptable (but small) changes. Step by unchallenged little step, we march as a whole towards a greater outcome we would not otherwise choose. Social disasters can start from both bad and good intentions. A...
Just hiring diversity is not enough

Just hiring diversity is not enough

Diversity is more than just hiring diverse people in your organisation. If everyone in your organisation is unwilling, or don’t know how to connect to each other, then your organisation is no more diverse beyond the politically-correct stock photos on your...
Reviewing commitments

Reviewing commitments

How often are we caught up in a particular course of action – something we had committed to some time ago – when it no longer serves us in the here and now? Or perhaps it is even something that is actively impeding our business right now. Or something we are...
Details details details

Details details details

This is one of the monitors in a local McDonald’s. Do you notice anything odd about the display? It has been like this since I first came here over 5 years ago. The vertical white line pans left and right endlessly. Order numbers appear behind the words...
Problems in an ego-driven business

Problems in an ego-driven business

When a business is primarily driven by the owner’s ego, the following problems often arise: Wrong priorities: The ego’s needs come first. Everybody else, including customers, must come after. Customers will feel this self-centredness no matter how well it is hidden...
Why ego-driven businesses fail

Why ego-driven businesses fail

When the owner’s ego is the primary driver for a business, it can fail because the ego’s need for attention gets in the way. The dominance of the ego can be quite apparent when we start looking out for it. It is often stated upfront in the business/marketing plans,...
The pros and cons of being nice

The pros and cons of being nice

Because humans are social animals, being nice is a basic requirement to stay in business. If we want our businesses to last, we must learn to work with people’s emotions effectively. We must build relationship equity with our emotional intelligence (EQ.) Just...
$500 census server

$500 census server

QUT students design a $500 cloud-based census server four times better than IBM’s $9 million system. This article about two university students creating a system over a weekend that “could handle nearly 40 times as many census submissions per second” made a...

If you truly feared failure…

This is an interesting reframe: “People who think they fear failure have got it wrong. They really fear success. If you truly feared failure, you’d be very successful.” — Barbara Sher in I Could Do Anything If I Only Knew What it Was. The fear...
Recruitment approach limits fresh thinking?

Recruitment approach limits fresh thinking?

Employers continue to play it safe; while still saying they want fresh thinking and innovation. …employers explicitly look for certainty about productivity and fit in their new hires. The data is divided by level of uncertainty. Narrow experience in a firm’s...
Making THEM change

Making THEM change

I have sometimes joked that this is the ultimate change management tool. People I have said it to have generally found it funny. Because we recognise the underlying truth about change – no one likes to be made to change from the outside! Can you remember a time...
Pragmatism an undervalued strength

Pragmatism an undervalued strength

Pragmatism seems to be somewhat undervalued these days. And yet it is a powerful antidote to the plethora of fads and trends promising easy fixes and quick answers to every aspect of our existence: how we eat, work, think, feel and play. At the end of the day, surely...
Making money in software

Making money in software

Here are four broad approaches to make money in software development today. Let me know if you find them useful. 1. Create and maintain bespoke software for vertical markets. Conservative industries like banking, manufacturing and mining. Rely on on specialised...
Working on vs working in

Working on vs working in

Working In: habits and operationalised processes; dealing with the day-to-day. Working On: is invocation, new habits, new processes. Dealing with strategic decisions and putting in place...
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