Just hiring diversity is not enough

Diversity is more than just hiring diverse people in your organisation. If everyone in your organisation is unwilling, or don’t know how to connect to each other, then…

Reviewing commitments

How often are we caught up in a particular course of action – something we had committed to some time ago – when it no longer serves us…

Details details details

This is one of the monitors in a local McDonald’s. Do you notice anything odd about the display? It has been like this since I first came here…

Problems in an ego-driven business

When a business is primarily driven by the owner’s ego, the following problems often arise: Wrong priorities: The ego’s needs come first. Everybody else, including customers, must come…

Why ego-driven businesses fail

When the owner’s ego is the primary driver for a business, it can fail because the ego’s need for attention gets in the way. The dominance of the…

The pros and cons of being nice

Because humans are social animals, being nice is a basic requirement to stay in business. If we want our businesses to last, we must learn to work with…

$500 census server

QUT students design a $500 cloud-based census server four times better than IBM’s $9 million system. This article about two university students creating a system over a weekend…

If you truly feared failure…

This is an interesting reframe: “People who think they fear failure have got it wrong. They really fear success. If you truly feared failure, you’d be very successful.”…

Recruitment approach limits fresh thinking?

Employers continue to play it safe; while still saying they want fresh thinking and innovation. …employers explicitly look for certainty about productivity and fit in their new hires….

Making THEM change

I have sometimes joked that this is the ultimate change management tool. People I have said it to have generally found it funny. Because we recognise the underlying…

Pragmatism an undervalued strength

Pragmatism seems to be somewhat undervalued these days. And yet it is a powerful antidote to the plethora of fads and trends promising easy fixes and quick answers…

Making money in software

Here are four broad approaches to make money in software development today. Let me know if you find them useful. 1. Create and maintain bespoke software for vertical…

Working on vs working in

Working In: habits and operationalised processes; dealing with the day-to-day. Working On: is invocation, new habits, new processes. Dealing with strategic decisions and putting in place systems.

What does your brand sound like?

I spotted this question on LinkedIn recently. I want my brand to be quiet. Because I want it to be about listening to what my clients have to…

Empathy in customer service

Expressing genuine concern and empathy for the customer’s predicament helps. It does not take much to say “That sounds really unpleasant. I’m sorry you had to experience that.”…

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start…

If we were our own client

Do you treat others better than you treat yourself? Do you forgive others more easily, even as you demand more from yourself? Do you put off doing something…

Un-extraordinary Vertu

Vertu may be for extraordinary people but this ad of theirs at Berlin Tegel airport was definitely sub-ordinary. Actually rather poor. The composition is amateurish. The layout looks…

Selling game alphas is the ultimate lean

Game companies selling alpha-release (essentially unfinished, work-in-progress) games has to represent the ultimate in lean. More game companies seem to do this. Instead of taking the more conventional,…

Idea banks and the need for curation

This is Bjercke og Eliassen’s idea bank in the National Museum of Architecture in Oslo. Bjercke og Eliassen are Norwegian architects who build many of Oslo’s landmark buildings…

Curating methodologies

I love models and methodologies. They codify real experience and hard-earned learning, and make them accessible to others. One challenge with models and methodologies is the sheer quantity…

Let me tell you how it should be

Recently in Amsterdam, I saw a young American woman telling a Starbucks staff that there was a lot more choice back home and she was not happy she couldn’t get…

Lesson from Van Gogh 3

I found myself profoundly moved by Van Gogh’s story while visiting the Van Gogh Museum in Amsterdam. In his isolation, Van Gogh wrote to his brother Theo. From…

Lesson from Van Gogh 2

I found myself profoundly moved by Van Gogh’s story while visiting the Van Gogh Museum in Amsterdam. No one creates in isolation (on an island or otherwise.) Van…

 

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