Posts in category: Authenticity

Don’t be the tool

Your business is a tool, to help you further your cause and enable your life. In trying to be more “business-like” we lose our authenticity as individuals. We start to talk like the tool. We relate to other people as a tool. We become the tool; just like many others...

A means to an end

Business is a tool. A means to an end. Business (the exchange of value between parties) is a human activity. There is nothing inherently right or wrong about this activity. It is also an end in itself. The waters of judgement get muddier (bloodier!) when we start...
Skeuomorphism in user-interface design

Skeuomorphism in user-interface design

(Image from fastcodesign.com) When I first started working in digital media in 1995, I remember the then art director being terribly obsessed with drop shadows and shiny curvy bevels; often sacrificing valuable screen real estate (remember those were the days of...
Mittelstand: sensible sustainable

Mittelstand: sensible sustainable

The Bavarian mittelstand philosophy seems to be thriving in spite of the doom and gloom of the greater global economy. Is this a case of the sensible and sustainable “tortoise” winning in the longer term against the attention-deficit and easily fad-distracted hare?...

Authenticity: Victoria’s most complained-about frock shop

Victorian clothing retailer Gasp has “received more than double the number of written complaints to Consumer Affairs Victoria than any other clothing store in the state.” The complaints seem to be primarily about customer service, with staff allegedly...
The foundation of authentic communications

The foundation of authentic communications

Source: Barbara, CC BY 2.0, via Flickr Authenticity cuts through spin Authentic communications is essential for business success today. It removes the facade of unimpeachable and fake perfection, and allows us to see each other as humans once more. Authenticity is the...
If we could hear ourselves

If we could hear ourselves

Sometimes I catch myself saying sh*t to my cat. Like “Who’s my precious?” (Embarrassing I know…) And often I get this look: “What’s wrong with you, human? If I were really your precious you’d shut up and feed me.” Which...

I don’t know and I’m ok with that

As a society, and in business, we are under constant pressure to know everything. And even when we don’t know, we are encouraged to lie first, then find out later. There is arrogance in pretending we know everything. Or that we are right all the time. It is not being...

Fake smiles at work

Fake smiles at work may be unhealthy! Who’d’ve thought that?! This Confession of a Corporate Drone highlighted some “fun” facts as “faking positive feelings at work was associated with lower employee satisfaction and increased job...

Forging emails won’t earn you trust

I just got another dodgy spam offering yet another dodgy link exchange arrange because oooo my site is so not ranking well on any of the keywords they searched on – without actually saying which ones of course. What caught my attention about this particular spam...

Nice AND profitable

Most people believe in business you have to be ruthless and calculating. And nice makes you no money. Beliefs like this keep the good people away from business, and become a self-fulfilling prophecy. So how much profit is enough? When a business has a policy of...

What does humanising business mean?

I believe the emotion component is the key to change business practice for the better. Humanising business practice starts with upping EQ within organisations. Business has long been a “man” thing. All left brain, all rational, all numbers and data and facts. Sun...
When is 4G not 4G?

When is 4G not 4G?

When Apple calls their new iPad “4G LTE” when it can’t operate as a 4G device at all outside of five networks in the US and Canada. From the Apple website (screengrab above), The 4G moniker was clearly used as a means to differentiate the...

Does business poison passion?

When we transplant a passion to achieve something, the drive to make some change, into a business context, do we end up poisoning it? Business-as-conventional is still primarily, if not solely, focused on profit making. And that can get in the way of doing the “right”...

Where are the shareholder voices?

The headline: Big Banks Face Revolt If They Raise Rates. Financial experts warn the big four banks – ANZ, Commonwealth Bank, NAB and Westpac – may lift their rates this week to protect their profits rather than wait for the RBA’s March meeting. South...

Happy holidays!

I was going to write something terribly deep, profound and meaningful. But you can watch this...

Questioning brand fanaticism

I recently had several unpleasant online encounters with a recent Apple convert. You probably know the type: if you complain about any aspect of your current non-Apple phone or computer, they will loudly and glibly declare “Get an iGadget!” But when you complain about...

Perception is everything

This is a long-held PR and marketing “truth.” Is it? For how long? If you realised that a friend has been “managing your perceptions” of them all this time, how would you feel? Words and spin will only work for so long. Your actions will bear witness to who you and...

People are not fully themselves online

There is an “online disinhibition effect” according to psychologists. Because of the “anonymity, invisibility and fantasy” conditions of online communities, we can become disconnected from others even as we can actually be in front of more people’s faces than ever...
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