Reflecting on my post and the ensuing in-depth discussion
Fostering involvement and buy-in – what the cat taught me

The very act of us discussing the very topic of transparency is transparency at work! Isn’t it ironic.

If I were a more conventional business, I would not be engaging in this discussion. And certainly not in public and with someone who could become a potential customer (ie someone I have …

On Fast Food: Ads vs. Reality, Jeff Kay compares promotional photos of fast food items with freshly purchased and photographed actuals.

Spotted on The Innovation Diaries.

In this Sydney Morning Herald article, Clemenger’s Mr Morgan complained about how an ABC TV series The Gruen Transfer had demeaned and trivialised the advertising industry.

Maybe the ad industry felt threatened by the thousands of reader-created mashup ads on the series’ website. Or perhaps by the sheer amount of ordinary people who jumped at this opportunity to serve some back at the ad companies …

In smaller businesses or teams with low-rise hierarchies (a flat organisation), I have noticed that there is a higher risk for certain personalities to take on perceived responsibilities for beyond their official capacity.

Examples: A junior programmer feels responsible for the financial welfare of the company. A manager feels responsible for the quality of an employee’s personal life.

This can be especially true for those personalities with a tendency for …

I received this great thank you note from a client recently. the card and envelope was designed by her young son. How great is that! Talk about a personal touch.

Thank you Karen and Harrison!

My friend Natalie Shell has mentioned these people a few times over the years: http://www.the-hub.net/.

“Social innovation” - I really like the sound of that. It appears to be a set of spaces set up around the world to enable those with socially progressive thoughts to get together and make things happen. Go positive change!

The website, however, is a disappointment. There are pretty pictures but …

As I am sitting here putting the final touches on a seminar on business blogging, I caught this “magic media moment” on the news: “an unscripted and unleashed punter giving some big wig in a suit a large slice of his mind on the state of Sydney trains.”

It was a classic moment. One moment there’s the “big wig” spewing the usual PR-contrived rhetoric about …

I will be presenting a seminar on Business Blogging at The Western Sydney Business Centre on 28 May 2008.

For further information, please contact:
Mangala Srinivasan
Western Sydney Business Centre
T: 8843 1116
E: mangala.srinivasan@business.nsw.gov.au

Intentions show through. Despite going through the motions of respect, politeness and customer care, the absence of real care shows through clearly. Many of the Singaporean service personnel I have encountered recently demonstrated this.

They take my money or credit card, and hand me receipts and change, with two hands. This is a sign of respect in Asia. But it is very clear that this has become a …

Actics has an online ethical feedback tool.

Thanks to Justin McMurray for the heads up.

I’ll set up a profile when I get a moment to breathe…