See hidden success

My department has been asked to automate a significant part of our business process. Even as I understand the necessity of this change, I am dubious and fearful of the technology.

I have struggled on and off with technology in general. Sometimes I think I am too old to learn anything new, that I am behind the times, and increasingly irrelevant.

I worry about questions the vendor will ask. What if they find out I am technically illiterate? What if my team realise that I really have very little to contribute?

I report directly to the CEO, who trusts me and leaves me alone to get things done. There is no one I can actually voice my concerns to.

On top of this, I’m dealing with several disruptive family issues. I am normally a very organised person, but I feel uncertain and stressed over everything right now. I can only see things going from bad to worse.

Insights

The fear of the loss of control is very real. And yet control is at best tenuous, and often no more than an illusion. The real issue is one of efficacy and resilience.

Managers can forget and undervalue their contributions and experience. They can feel like they don’t do any “real work.”

The long-term lack of validation can have a detrimental effect on our efficacy.

We can create safety and security for ourselves without having to forcibly control every situation.

Outcome

The client implemented a learning plan to increase their knowledge of technical concepts.

They sought help to improve their self-esteem, especially around being OK with not knowing everything, and having to be in absolutely control of everything all the time.

They started a journal to identify their daily successes, what they brought to their work, and how they expressed their value more deliberately.


cases-peg