Eight Core Capabilities Facilitate innovation … through collaborative analysis and design. »»««Enable individuals or small groups of diverse stakeholders to explore problems in software development, service design, process improvement, communications, user engagement, and proposal development. Foster alignment and consensus: clarify statements, translate different perspectives, reframe situations, align understanding, evaluate possibilities, and plan actions. Discover strengths and identify resources. Bridge gaps … between experts and organisational hierarchies. »»««Help programmers, designers, and business stakeholders understand each other’s needs and contributions. Foster working with a greater understanding of the big picture. Help each group formulate their own relevant versions of project goals. Help each group see the relevance and benefits of the project to their circumstances. Write briefs and specifications to suit different groups. Catalyse clarity … from complexity; weave order from chaos. »»««Comfortable with chaotic and emotionally-charged situations. Engage with stakeholders — one-on-one or small group sessions. Listen to diverse perspectives — from the spirited to the reluctant. Organise, categorise, and sort — into lists, databases, structured text documents, WIKIs, and web pages. Extract broad patterns and formulate interpretations. Relate details to bigger-picture views. Improve processes … in business operations and service delivery. »»««Document existing processes. Identify opportunities for streamlining. Gather process operator and user needs. Foster operator/user ownership; minimise change management; and maintain appropriate operator/user control. Focus on usability and practicability; design for the strengths an resources of each organisation. Leverage just-enough and appropriate automation. Illuminate concepts … to instruct, inform, and influence. »»««Comfortable with technical concepts across science, engineering, programming, design, the arts, business, marketing, media, and psychology. Enduring curiosity about how things work — not afraid to ask questions. Render complex concepts into appropriately simplified/clarified visuals and text. Create 2D diagrams, charts, and infographics. Create isometric or 3D illustrations. Compose instruction manuals, training guides, reference material, and pitching documents. Tailor messages … to different channels and contexts. »»««Work from a big picture understanding of business needs and how communications fit into those. Design communications for branding, marketing, sales-pitching, and training (adult education.) Tailor communications to websites, intranets, printed material, touchscreen kiosks, signage, banners, and exhibitions. Create and deploy content for content management systems (CMS) and learning management systems (LMS.) Create & hold space … for difficult and transformative conversations. »»««Create space for confidential and safe discussions about difficult topics. Enable expression of strong viewpoints and emotions. Explore alternate perspectives and possibilities. Listen for functional and psychological needs. Build efficacy … in individuals and teams. »»««Design user-centric processes and software. Strengths-based problem-solving approach that honours the experience and ability of individuals. Encourage self-reliant and constructive choices and actions.