Design + applied psychology: A hybrid problem solving process

This is a work-in-progress hybrid process that combines three problem-solving processes I use regularly; Design Thinking, Crisis Support and Suicide First Aid: The design process strengths: creative exploration, collaboration,…

UX lies beyond just the screen

Moving between a brand new Airbus A380 and an elderly Boeing 777 in a single (long) journey, operated by the same airline, provided the perfect opportunity to experience…

Process: roast beef

This is a process chart I just sketched out to work out the timing for roast beef. Guest what’s for dinner tonight?!!

On travelling

Travelling as a reminder that the world is at once vast burgeoning with possibilities, and  dramatically shockingly accessible. Travelling as an effective way to create a sense of…

Phone loss contingency idea

This is a great travel idea thanks to my local Optus shop. The challenge: How can I continue to have access to my phone account if I were to…

Hello Europe

I’ll be in Europe next week! I am taking stock of the first 20 years of my work life, reviewing each of my experience and skills critically. It…

Rapport in 10

Rapport is a powerful state to strive for in any relationship. More so in relationships during a difficult or crisis situation. Establishing genuine rapport with a complete stranger…

Avoiding suffering

“…the more you try to avoid suffering, the more you suffer, because smaller and more insignificant things begin to torture you, in proportion to your fear of being…

Feeling and Being in UI/UX design

“The fundamental human desire for a feeling of safety and security – even though this feeling may be only indirectly related, at best, to being more safe or…

We run our own mazes

I had this thought after watching The Maze Runner. We are all runners of our own mazes. We live in our private mazes, within our own heads. Sometime we are…

Same green different light

Here’s a dramatic example of how the same colour can appear really different under different lights. I snapped this in Perth central station. On the left is the…

Address, appease or avoid

Here are three A’s for responding to a situation. Address: meet the current situation head on and call immediacy. “What is this elephant doing here?” “I’m feeling really uncomfortable…

From big external to small internal

From one of many discussions with the ineffable Bob Jacobson. Here on control, drivers for action, influence, and empowerment. Global village Village global People power Personal empowerment Mass Personal Fast…

Global awareness, personal power

Even as our awareness expands to the global scale, the locus of control has been increasingly contracting to a more personal sphere. Apart from oddballs like North Korea,…

Helping people build loyalty

Helping people usually involves helping them solve problems they are facing. AKA relieving their pain. A study in the Harvard Business Review shows that companies build customer loyalty…

Designing from where users are

Go out and meet your users where they are! User-centric design takes into account where the user is currently at – the cultural, psychological, ability and physical context…

You don't need to have it allfigured out to move forward. -- Dale Partridge

We don’t have to have it all figured out

Tackling complex problems in a world that is changing quickly is like travelling through multiple airports in succession. We are faced with different situations, stimuli and challenges to…

Infographic fail

I was excited by the title of this AdWeek post Infographic: See Which Devices Your Target Audience Is Using but was most dismayed to find that I cannot…

The normalisation of sociopathy

It was disturbing to read through the comments on this article about what working for Apple is like. It is of course reasonable to expect some level of…

Audacity vs arrogance

Arrogance is not audacity. On the surface they may initially appear to be synonymous. I have certainly mistaken one for the other. So how do we tell these…

We get what we venerate

“All humans are delusional. It is only the rich who have that delusion fostered. All humans are, to some extent, assholes. But only rich people can get away…

Five Gamification Techniques for Business

Gamification can take your application or process to the next level of productivity and quality. It is however, not a magic cure, nor does it replace empathic user…

Chaos or order?

Chaos and order are sides of the same coin. Too much chaos and nothing thrives. Resilience goes up though. As does stress and the constant reinvention of the…

Pay attention to build connections

Thoughts after reading Is Facebook Making Us Lonely: If we were to describe Facebook to someone in the eighties, they would be forgiven for thinking that it’s mere…

 

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