Observations and thoughts at the intersection of Design, IT, Psychology, and Business.

Ambiguity can be a strength too

We hear a lot about the importance of precision in communications, especially in technical domains where ambiguity can lead to costly or deadly mistakes. But precision and ambiguity are two sides of the same coin. In the right context they can be equally powerful and...

Latte and context

In Australia, when we ask for a latte at a cafe, we always mean a caffe latte; and not a glass of milk. This is the context of the word “latte” in Australia. When I saw a pack of wafer biscuits labelled “latte” I unthinkingly assume they would be coffee flavoured....

Five steps to tyranny

This documentary explored why normal everyday people do horrible things or allow horrible things to happen; and consequently how tyranny arises out of ordinary societies. These lessons are relevant to organisations too. It takes five steps to create tyranny in a given...

Making THEM change

I have sometimes joked that this is the ultimate change management tool. People I have said it to have generally found it funny. Because we recognise the underlying truth about change - no one likes to be made to change from the outside! Can you remember a time when...

Marketing masks mediocrity

Marketing can mask mediocrity. And indeed, a lot of marketing is being used to pass off mediocre products and services as more than they are. And in the short term, this clearly works. You go to a brilliant sounding workshop or seminar, only to find a lot of...

Society slow to respond to threats

These are three topical sustainability issues at the moment: Coffee pods Bottled (tap) water Plastic carrier bags There's been frequent articles about how much indestructible waste the consumption of these items generate. Gosh even celebrities are getting involved!...

Making money in software

Here are four broad approaches to make money in software development today. Let me know if you find them useful. 1. Create and maintain bespoke software for vertical markets. Conservative industries like banking, manufacturing and mining. Rely on on specialised...

Ideals vs perfectionism

I have on a few occasions heard this said with derision and disdain: “Ideals (and values) just hold us back.” I think a lot of the time this is because they have confused Ideals with Perfectionism. Ideals give us a grand vision to strive towards. There is no illusion...

Page 6 of 170« First...45678...203040...Last »