Random (and hopefully useful) thoughts at the intersection of Design, IT, Psychology, and Business.

Signs of a broken organisation

A combination of the following behaviours and conditions, seen consistently over a period of time, can be a sign that things are not well in an organisation. Senior management is missing in action; especially during crises. Management is alienated from the workforce...

What we pay attention to

I posted this aphorism on my Facebook feed a while ago which sparked a discussion with a friend. The following is a summary of the clarity that resulted from that discussion. Thanks Douglas! The thoughts and feelings we pay attention to are the thought and feelings we...

Add your voice

Add your voice to the chorus of humanity. Don’t stay silent when you have something to say. Don’t shy back from adding your voice to the chorus of humanity. It may well be lost amongst all the other voices in the moment. But it will resonate with other similar voices...

Fakery gives permission

Real or Fake? AI Is Making It Very Hard to Know, by Will Knight. The ability to fake evidence with increasing plausibility will like give more of us permission to take greater risks online. As fakery becomes more believable and easier to do, “That wasn’t me (in some...

Asking the wrong questions of politicians

When our politicians make terrible decisions, when we struggle to comprehend their seemingly illogical or irrational support for certain causes, we often ask the wrong question. Why do they want to destroy the environment? Why do they want to take away healthcare? Why...

Ill-differentiated triggers

This was on the wall next to a secure door. To exit, I had to touch one of these buttons. But which one? With such ambiguity, I wonder if they get lots of false alarms? I wonder if all the doors in the building have panels arranged in the same way? Or whether some of...

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