When is good enough is good enough

We all get taught that attention to detail is important. The devil is in the details. Perhaps because so much of our work is detail-oriented; with lists to…

Viennese traffic lights

I love these fun pedestrian traffic lights in Vienna. There are many opportunities to add whimsy and fun to our everyday environment – virtual or real – without…

Captcha an exercise in aggravation

I’ve just spent an aggravating half hour trying to log in to a website that uses captcha. And I am pissed. What started as a clever way to…

Making an impact vs overnight fame

The Internet gives us all a global voice like no other technology before it. We just don’t know who we may move with our stories, our thoughts, our…

Un-extraordinary Vertu

Vertu may be for extraordinary people but this ad of theirs at Berlin Tegel airport was definitely sub-ordinary. Actually rather poor. The composition is amateurish. The layout looks…

Live your dream: a tableau

This shop window in Oslo caught my eye one evening in Oslo. (The “Live Your Dream” text was actually stencilled on the shutter.) “Live your dreams” is so…

Design museum design fail!

There are three examples of a functional design fail that really should never happen outside of a design school.  These were spotted in an Oslo design museum of all places!…

Communicating the basics

Sometimes designers shoot ourselves in the foot when it comes to communicating. We become so focused and caught up in the work we forget to tell the end…

Tins of paint?

No. Tins of pineapple! The colours are not ones typically associated with food or fruit. The layout also mimics that of paint tin labels. Examples below from Google”

Doing matters

The same applies to business ideas and inventions. If we don’t get off our backsides and do something, our brilliant idea is moot.

Just say “fast”

Another sign that had too many words. So I fixed it (virtually!) The main copy can be further simplified to: Hold small children. Face forward. Stand away from sides….

Behaviour change and anxiety

Change is hard. Anxiety is inevitable involved. I drew this graph to show the anxiety level I feel whenever I change out of an old habit into a new one….

Credit card customer experience consistency

Many of our customer experiences are amalgamations of services provided by different suppliers. Take for example, the use of a credit card when travelling abroad, like the 28…

Ice cube tray: squee or sigh?

I spotted this ice cube tray in the National Gallery (Oslo) shop. The included polar bear accessory immediately called to mind this: The ice cube tray is very cute….

Selling game alphas is the ultimate lean

Game companies selling alpha-release (essentially unfinished, work-in-progress) games has to represent the ultimate in lean. More game companies seem to do this. Instead of taking the more conventional,…

Diamond cutting: concentrate distil curate

When a raw diamond is turned into a gemstone, more than 60 to 70 percent of the material is lost in the the cutting process (a 30-40% yield)….

Why nice people do dreadful things

Our actions are founded on our beliefs. In day to day living we have learnt inhibitions that stop us from reacting blindly to stimuli. Our conscious mind and…

Idea banks and the need for curation

This is Bjercke og Eliassen’s idea bank in the National Museum of Architecture in Oslo. Bjercke og Eliassen are Norwegian architects who build many of Oslo’s landmark buildings…

Context-sensitive ads

I spotted these great ads inside an airbridge in Amsterdam’s Schiphol Airport. This ING “Everything You Need in Just One Photo” campaign struck me as a great example…

Interact to empower

Some process and contexts are inherently more prone to eliciting shame. Applying for a bank loan. (Read my previous post about this) Applying to receive social security assistance….

Interact to shame

If you are a High Street bank, the experience your customers have with your front line staff may be the only opportunity to personally differentiate yourself. Reading Brené…

Visualising De Waag

I recently had the great privilege of visiting De Waag Society in Amsterdam. I think of De Waag as a modern day art and technology guild (like the…

Missing from Amsterdam

For city with streets that are almost as densely packed as Singapore and Sydney, I did not see a single act of public aggression in all of my…

Amsterdam Museum timeline works

The main exhibition at the Amsterdam museum uses a timeline very effectively to lead visitors through the narrative. The timeline ran through all the rooms dedicated to the…

 

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