Interact to empower

Some process and contexts are inherently more prone to eliciting shame. Applying for a bank loan. (Read my previous post about this) Applying to receive social security assistance….

Interact to shame

If you are a High Street bank, the experience your customers have with your front line staff may be the only opportunity to personally differentiate yourself. Reading Brené…

Visualising De Waag

I recently had the great privilege of visiting De Waag Society in Amsterdam. I think of De Waag as a modern day art and technology guild (like the…

Missing from Amsterdam

For city with streets that are almost as densely packed as Singapore and Sydney, I did not see a single act of public aggression in all of my…

Amsterdam Museum timeline works

The main exhibition at the Amsterdam museum uses a timeline very effectively to lead visitors through the narrative. The timeline ran through all the rooms dedicated to the…

Thoughts on a Matisse sketch

This is Henri Matisse’ sketch Birdcage on the Terrace 1945. It is good to see even a great artist had “lazy” moments! We see completed works of great…

Graffiti citizen engagement

This Mashable post This graffiti artist’s ‘experiment’ with the authorities escalated hilariously is interesting from a citizen engagement point of view. (Images above sourced from the Mashable post.)…

Tools and operating frameworks

Tools We have long built tools as a species. In recent times these tools have been information-based: mobile apps, software, computing hardware, the Internet. We currently have acces…

Cross-ed FTW

I had the privilege to attend the final presentation of MediaLAB Amsterdam students recently. The message from students and staff is clear: there is immense value in cross-disciplinary…

Beliefs, assumption and acceptance

Why is it so hard for us to see beyond our own prejudices, to remain centred in our own humanity when confronted with people outside of our comfort…

Curating methodologies

I love models and methodologies. They codify real experience and hard-earned learning, and make them accessible to others. One challenge with models and methodologies is the sheer quantity…

Getting customer experience right first time

One interesting phenomenon of travelling on my own is that I can spend significant periods of time not talking to anyone. Most tickets are bought from machines or…

Let me tell you how it should be

Recently in Amsterdam, I saw a young American woman telling a Starbucks staff that there was a lot more choice back home and she was not happy she couldn’t get…

Lesson from Van Gogh 3

I found myself profoundly moved by Van Gogh’s story while visiting the Van Gogh Museum in Amsterdam. In his isolation, Van Gogh wrote to his brother Theo. From…

Lesson from Van Gogh 2

I found myself profoundly moved by Van Gogh’s story while visiting the Van Gogh Museum in Amsterdam. No one creates in isolation (on an island or otherwise.) Van…

Lesson from Van Gogh 1

I found myself profoundly moved by Van Gogh’s story while visiting the Van Gogh Museum in Amsterdam. The immediate impact was the sheer volume of work; work completed…

Looking for the win-win

Travelling is a great opportunity to practise looking for the win win in less-than-optimal situations. The unfamiliarity of new places, new customs and new rules increases the likelihood…

Creating “foreign” to test UX

When was the last time you travelled through a country where you didn’t know the local language? Not having any hooks into an unfamiliar culture (to which language…

9,000 year commitment

In 1759 Arthur Guinness signed a 9,000 year lease for the brewery in Dublin. Now that is commitment to a vision. Can you imagine signing a 5 or…

Guinness Storehouse: exhibition done well

The Guinness Storehouse exhibition is done very well indeed. Here’re the techniques I thought worked well. Clear traffic direction. Unlike the Book of Kells exhibition, the Storehouse design…

Book of Kells exhibition: could be better

If hell were other people, then the Book of Kells exhibition at Trinity College was hell made manifest. The exhibition design did not effectively manage and direct movement….

Minimum Necessary Outcome

How much of what we have to do is indeed what we have to do? How often do we do something without really understanding why or being clear…

History changing objects

Discovering the Asgard at the Museum Decorative Arts & History in Dublin prompted this post. The fact that one single object can come to be so intimately tied to…

The potential in tools

Looking through an exhibition about Irish silver, I found myself drawn more to the tools (the anvils) especially, than to the finished products. The tools promise infinite potential….

 

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