On-trend is myopic

Being on-trend may be cool and helps us to fit in. But it does limit our outlook. The nature of being trendy is to be exclusionary. Being on-trend…

No one succeeds on their own

We (and the media) often celebrate a loud and charismatic leader as The One championing a movement. We forget the masses of behind-the-scenes individuals that enable this one…

Optimal anxiety

I found this in one of my notebooks recently. Basically, a level of anxiety is needed for us to perform at our best. Hence “Optimal Anxiety.” Too much…

Stop nagging already

Nagging has probably existed since humans developed speech. It is unpleasant and never productive. Being essentially a one-sided activity, it does nothing for relationship building. In some cases…

How to become more innovative

You want to be a doctor? You go to medical school. You spend the specified amount of time and money. And you become a doctor. It is a…

Happy holidays 2015

Working on vs working in

Working In: habits and operationalised processes; dealing with the day-to-day. Working On: is invocation, new habits, new processes. Dealing with strategic decisions and putting in place systems.

Leadership fishtanks

A poor leader is like this fishtank design. It is all about surface showy bits designed to draw attention to the tank itself, detracting from the content within….

What does your brand sound like?

I spotted this question on LinkedIn recently. I want my brand to be quiet. Because I want it to be about listening to what my clients have to…

Social media is not advertising

Buying/selling/using social media engagement is not the same as buying/selling/using advertising. Here are seven ways the two are different: Social media takes a longer period of time to…

Obvious but not too easy

When we think about improving something we often think of making it easier to use. Sometimes the opposite is true. Like this alarm trigger on a Perth train….

Grounded vision

A whimsical illustration. Just because. Buy t-shirts, mugs, phone cases and journals here on Redbubble.

Empathy in customer service

Expressing genuine concern and empathy for the customer’s predicament helps. It does not take much to say “That sounds really unpleasant. I’m sorry you had to experience that.”…

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start…

Scanners and divers

“Our culture respects specialists. People aren’t called ‘Renaissance men’ any more; they’re called ‘dilettantes’ or ‘jack of all trade,’”  — Barbara Sher in I Could Do Anything If…

Get Sh*t Done!

Read Niall Harbison’s Get Sh*t Done!: From Spare Room to Boardroom in 1,000 Days Bought it late one night, fell asleep reading it. Highly readable. Full of wisdom…

Let them win

Some people just need to win. They are defensive, touchy, fearful, controlling. They need to justify everything in their favour; to make everyone else wrong. And to make…

If we were our own client

Do you treat others better than you treat yourself? Do you forgive others more easily, even as you demand more from yourself? Do you put off doing something…

Mobile power

Do you travel with a spare battery for your phone? On the most recent trip to Europe, I used my phone to store travel information like itineraries and…

What drives a closed mind?

What would compel someone to be so rigid, inflexible and exclusive with their thinking that they end up disrupting discussions and alienating themselves from groups? I noticed these…

Sparse info; more weight?

Hypothesis: the less information we have about a place for example, the more weight we may tend to give it that information. In other words, do we tend…

Foot traffic lines

Is not often we think about or consciously notice lines used to direct foot traffic in public spaces. Here are three examples from my recent travels. This triangle…

Use the whole wall

Why use small monitors when you can use the entire wall?! This is the arrivals information display wall at Vienna airport.

Pink flamingo legacy

Don Featherstone invented, inventor of the pink (plastic) flamingo died this year aged 79. This brought to mind the idea of legacy. What do we leave behind? What…

 

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