Social media is not advertising

Buying/selling/using social media engagement is not the same as buying/selling/using advertising. Here are seven ways the two are different: Social media takes a longer period of time to…

Obvious but not too easy

When we think about improving something we often think of making it easier to use. Sometimes the opposite is true. Like this alarm trigger on a Perth train….

Grounded vision

A whimsical illustration. Just because. Buy t-shirts, mugs, phone cases and journals here on Redbubble.

Empathy in customer service

Expressing genuine concern and empathy for the customer’s predicament helps. It does not take much to say “That sounds really unpleasant. I’m sorry you had to experience that.”…

“What an ugly baby”

Would you ever tell someone their baby’s ugly? No? Then why would you tell a client their business or project is ugly, broken, etc?! Yes some projects start…

Scanners and divers

“Our culture respects specialists. People aren’t called ‘Renaissance men’ any more; they’re called ‘dilettantes’ or ‘jack of all trade,’”  — Barbara Sher in I Could Do Anything If…

Get Sh*t Done!

Read Niall Harbison’s Get Sh*t Done!: From Spare Room to Boardroom in 1,000 Days Bought it late one night, fell asleep reading it. Highly readable. Full of wisdom…

Let them win

Some people just need to win. They are defensive, touchy, fearful, controlling. They need to justify everything in their favour; to make everyone else wrong. And to make…

If we were our own client

Do you treat others better than you treat yourself? Do you forgive others more easily, even as you demand more from yourself? Do you put off doing something…

Mobile power

Do you travel with a spare battery for your phone? On the most recent trip to Europe, I used my phone to store travel information like itineraries and…

What drives a closed mind?

What would compel someone to be so rigid, inflexible and exclusive with their thinking that they end up disrupting discussions and alienating themselves from groups? I noticed these…

Sparse info; more weight?

Hypothesis: the less information we have about a place for example, the more weight we may tend to give it that information. In other words, do we tend…

Foot traffic lines

Is not often we think about or consciously notice lines used to direct foot traffic in public spaces. Here are three examples from my recent travels. This triangle…

Use the whole wall

Why use small monitors when you can use the entire wall?! This is the arrivals information display wall at Vienna airport.

Pink flamingo legacy

Don Featherstone invented, inventor of the pink (plastic) flamingo died this year aged 79. This brought to mind the idea of legacy. What do we leave behind? What…

When is good enough is good enough

We all get taught that attention to detail is important. The devil is in the details. Perhaps because so much of our work is detail-oriented; with lists to…

Viennese traffic lights

I love these fun pedestrian traffic lights in Vienna. There are many opportunities to add whimsy and fun to our everyday environment – virtual or real – without…

Captcha an exercise in aggravation

I’ve just spent an aggravating half hour trying to log in to a website that uses captcha. And I am pissed. What started as a clever way to…

Making an impact vs overnight fame

The Internet gives us all a global voice like no other technology before it. We just don’t know who we may move with our stories, our thoughts, our…

Un-extraordinary Vertu

Vertu may be for extraordinary people but this ad of theirs at Berlin Tegel airport was definitely sub-ordinary. Actually rather poor. The composition is amateurish. The layout looks…

Live your dream: a tableau

This shop window in Oslo caught my eye one evening in Oslo. (The “Live Your Dream” text was actually stencilled on the shutter.) “Live your dreams” is so…

Design museum design fail!

There are three examples of a functional design fail that really should never happen outside of a design school.  These were spotted in an Oslo design museum of all places!…

Communicating the basics

Sometimes designers shoot ourselves in the foot when it comes to communicating. We become so focused and caught up in the work we forget to tell the end…

Tins of paint?

No. Tins of pineapple! The colours are not ones typically associated with food or fruit. The layout also mimics that of paint tin labels. Examples below from Google”

 

Copyright © 2005-2017 Eicolab. All rights reserved. Copyright, Privacy, and Terms of Engagement.